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Metaphor IVR+ Overview

Metaphor IVR+ is an innovative Interactive Voice Response (IVR) software designed to enhance customer service experiences through automated phone systems. IVR technology enables businesses to provide self-service options to callers, reducing wait times and increasing efficiency. Metaphor IVR+ offers advanced features such as speech recognition, call routing, and menu navigation, allowing customers to interact with the system using natural language. This reduces the need for human agents and speeds up call resolution. The software integrates seamlessly with CRM and other business systems to provide personalized responses based on customer profiles. Metaphor IVR+ also includes robust reporting and analytics, enabling businesses to monitor call volumes, measure system performance, and identify areas for improvement. Whether for customer support, technical assistance, or general inquiries, Metaphor IVR+ helps businesses deliver a seamless, efficient, and high-quality customer service experience while reducing operational costs.

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Contact Details

  • Vendor Name USAN
  • Founded 1989
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Networking, Financial Services, Information Technology & Services, Telecommunications

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Metaphor IVR+ Features

  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

Metaphor IVR+ Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

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Metaphor IVR+ FAQs

Metaphor IVR+ is an innovative Interactive Voice Response (IVR) software designed to enhance customer service experiences through automated phone systems. IVR technology enables businesses to provide self-service options to callers, reducing wait times and increasing efficiency. Metaphor IVR+ offers advanced features such as speech recognition, call routing, and menu navigation, allowing customers to interact with the system using natural language. This reduces the need for human agents and speeds up call resolution. The software integrates seamlessly with CRM and other business systems to provide personalized responses based on customer profiles. Metaphor IVR+ also includes robust reporting and analytics, enabling businesses to monitor call volumes, measure system performance, and identify areas for improvement. Whether for customer support, technical assistance, or general inquiries, Metaphor IVR+ helps businesses deliver a seamless, efficient, and high-quality customer service experience while reducing operational costs.

  • No, Metaphor IVR+ does not offer a free version.

  • Yes, Metaphor IVR+ offers a free trial.

  • No, Credit Card details are not required for the Metaphor IVR+ trial.

  • Metaphor IVR+ supports the following payment frequencies:

    • Monthly Subscription

  • No, Metaphor IVR+ does not offer an API.

  • Metaphor IVR+ offers support with the following options:
    • 24x7 Support , Chat

  • Metaphor IVR+ offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Metaphor IVR+ supports the following languages:
    • English

  • Following are the typical users of the Metaphor IVR+:
    • Self-Employed , Small-Business , Midsize-Business

  • Metaphor IVR+ supports the following deployment:
    • Cloud Hosted

  • Metaphor IVR+ supports the following devices and operating systems:
    • Web-Based