LiveHelpNow logo

LiveHelpNow Claim

Support Solutions for Better Business Communications

  Write a Review Visit Website  

LiveHelpNow Overview

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers. LiveHelpNow also offers robust analytics and reporting tools, giving businesses valuable insights into customer needs and support team performance. The software includes a knowledge base feature for self-service support, reducing the workload on customer service teams. Its integration capabilities with CRM systems and social media platforms make it a flexible and efficient solution for businesses aiming to improve their customer engagement and satisfaction.

Read More

LiveHelpNow Screenshot & Video

Contact Details

  • Vendor Name LiveHelpNow
  • Founded 2003
  • Location United States
  • Employees 11-50

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Chinese, English, French, Portuguese, Russian, Spanish

Industries

Advertising & Marketing, E-commerce, Higher Education

LiveHelpNow Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Insurance Rating
  • Arrow Icon Contact Management
  • Arrow Icon Insurance Policy Management
  • Arrow Icon Document Management
  • Arrow Icon Claims Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Property & Casualty
  • Arrow Icon Commission Management
  • Arrow Icon Policy Management
  • Arrow Icon Life & Health
  • Arrow Icon Workflow Management
  • Arrow Icon Audit Trail
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Activity Tracking
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Layout & Design
  • Arrow Icon Customizable Branding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Campaign Management
  • Arrow Icon Subscription Management
  • Arrow Icon Circulation Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Image Editing
  • Arrow Icon Advertising Management
  • Arrow Icon SEO Management
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

LiveHelpNow Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Quote Based Quote Based
Pricing Page   Trial Page  

Plans & Packages

Live chat and texting

$21 Per User

Top LiveHelpNow Alternatives

View all LiveHelpNow Alternatives

Zendesk Suite

Salesforce Service Cloud

Salesforce Starter

Zoho Desk

LiveHelpNow FAQs

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers. LiveHelpNow also offers robust analytics and reporting tools, giving businesses valuable insights into customer needs and support team performance. The software includes a knowledge base feature for self-service support, reducing the workload on customer service teams. Its integration capabilities with CRM systems and social media platforms make it a flexible and efficient solution for businesses aiming to improve their customer engagement and satisfaction.

  • No, LiveHelpNow does not offer a free version.

  • Yes, LiveHelpNow offers a free trial.

  • No, Credit Card details are not required for the LiveHelpNow trial.

  • LiveHelpNow offers the following pricing plans & packages:

    Live chat and texting

    $21 Per User

  • LiveHelpNow supports the following payment frequencies:

    • Quote Based

  • Yes, LiveHelpNow offers an API.

  • LiveHelpNow offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • LiveHelpNow offers training with the following options:
    • In-person , Webinar , Documentation

  • LiveHelpNow supports the following languages:
    • Arabic , Chinese , English , French , Portuguese , Russian , Spanish

  • Following are the typical users of the LiveHelpNow:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • LiveHelpNow supports the following deployment:
    • Cloud Hosted

  • LiveHelpNow supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

LiveHelpNow Comparisons

LiveHelpNow vs Zendesk Suite

LiveHelpNow vs Salesforce Starter

LiveHelpNow vs Salesforce Sales Cloud

LiveHelpNow vs Zoho Desk

LiveHelpNow vs Freshchat

LiveHelpNow vs Freshdesk

LiveHelpNow vs Helpshift

LiveHelpNow vs Help Scout

LiveHelpNow vs NICE CXone

LiveHelpNow vs Bitrix24

LiveHelpNow vs LiveChat

LiveHelpNow vs Kayako

LiveHelpNow vs Comm100 Live Chat

LiveHelpNow vs ConnectWise ScreenConnect

LiveHelpNow vs Tidio

LiveHelpNow vs Front

LiveHelpNow vs HappyFox Help Desk

LiveHelpNow vs LiveAgent

LiveHelpNow vs Efficy CRM

LiveHelpNow vs Agile CRM