InterDialog UCCS is a comprehensive call center software solution designed to enhance customer service and support operations. It offers a suite of tools for managing inbound and outbound calls, including automatic call distribution (ACD), interactive voice response (IVR), and call routing, ensuring efficient handling of customer inquiries and interactions. The software includes features such as real-time monitoring, call recording, and quality assurance, enabling supervisors to oversee performance and maintain high service standards. InterDialog UCCS integrates with CRM systems, providing agents with access to customer information and interaction history, facilitating personalized and effective support. Advanced analytics and reporting tools offer insights into call center metrics, helping organizations optimize workforce management, improve response times, and enhance overall customer satisfaction. With its robust functionality and scalability, InterDialog UCCS is ideal for call centers seeking to streamline operations and deliver exceptional customer service.
Teckinfo Solutions
1995
India
24x7 Support
Call Recording
