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IT Service Management Software Solutions

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Infraon ITSM Overview

Infraon ITSM is a versatile IT Service Management software, engineered to enhance IT operational efficiency in businesses. Its core capability is streamlining IT support processes through automation and integration. The software shines with features like incident management, problem resolution, and change management, all within a user-centric interface. Infraon ITSM's asset management module effectively tracks and manages IT assets, aiding in resource optimization. Its self-service portal empowers users with direct access to IT services, reducing the workload on IT staff. The tool also offers powerful analytics for data-driven insights, assisting in continuous process improvement. Designed for scalability, Infraon ITSM suits both small businesses and large enterprises, making it a go-to solution for robust and efficient IT service management.

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Infraon ITSM Screenshot & Video

Contact Details

  • Vendor Name Infraon
  • Founded 2021
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Mac Mac

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, English, Hindi

Industries

Information Technology & Services

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Infraon ITSM Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Change Management
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Knowledge Management
  • Arrow Icon Dashboard
  • Arrow Icon Audit Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Patch Management
  • Arrow Icon Capacity Management
  • Arrow Icon Configuration Management
  • Arrow Icon License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Compliance Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Server Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Task Management
  • Arrow Icon Incident Management
  • Arrow Icon SSL Security
  • Arrow Icon Audit Trail
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Ticket Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Chat/Messaging
  • Arrow Icon Issue Auditing
  • Arrow Icon IT Asset Tracking
  • Arrow Icon IT Risk Management
  • Arrow Icon Network Security
  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management

Infraon ITSM Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Essential

$19 Per Month

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Infraon ITSM FAQs

Infraon ITSM is a versatile IT Service Management software, engineered to enhance IT operational efficiency in businesses. Its core capability is streamlining IT support processes through automation and integration. The software shines with features like incident management, problem resolution, and change management, all within a user-centric interface. Infraon ITSM's asset management module effectively tracks and manages IT assets, aiding in resource optimization. Its self-service portal empowers users with direct access to IT services, reducing the workload on IT staff. The tool also offers powerful analytics for data-driven insights, assisting in continuous process improvement. Designed for scalability, Infraon ITSM suits both small businesses and large enterprises, making it a go-to solution for robust and efficient IT service management.

  • No, Infraon ITSM does not offer a free version.

  • Yes, Infraon ITSM offers a free trial.

  • No, Credit Card details are not required for the Infraon ITSM trial.

  • Infraon ITSM offers the following pricing plans & packages:

    Essential

    $19 Per Month

  • Infraon ITSM supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Infraon ITSM offers an API.

  • Infraon ITSM offers support with the following options:
    • Email , Phone , Knowledge Base

  • Infraon ITSM offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Infraon ITSM supports the following languages:
    • Arabic , English , Hindi

  • Following are the typical users of the Infraon ITSM:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Infraon ITSM supports the following deployment:
    • Cloud Hosted

  • Infraon ITSM supports the following devices and operating systems:
    • Web-Based , Mac