Hosted IVR is an interactive voice response (IVR) software designed to automate customer interactions, streamline call routing, and enhance customer service efficiency. Ideal for businesses in customer support, banking, and telecommunications, Hosted IVR provides a customizable menu system that allows callers to navigate options, check account information, and resolve common inquiries without needing a live agent. The software’s text-to-speech and voice recognition capabilities enable smooth, natural communication, improving caller experience. Hosted IVR also offers analytics and reporting tools, giving businesses insights into call volumes, average handling times, and customer satisfaction. By reducing the need for agent involvement in routine inquiries, Hosted IVR helps businesses reduce costs, improve response times, and enhance customer satisfaction. The platform’s cloud-based model ensures scalability and flexibility, making it a valuable tool for businesses of all sizes.
Aadishesh Info Communications
India
Proprietary
Call Center Management
