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HelpMaster Overview

HelpMaster is an efficient help desk software that simplifies customer support and incident management for organizations of all sizes. This comprehensive platform provides tools for ticket management, knowledge base creation, and reporting, ensuring that support teams can resolve issues effectively and efficiently. With its user-friendly interface, HelpMaster allows agents to track and prioritize tickets, improving response times and customer satisfaction. The software also offers analytics features to identify trends and enhance service delivery. Transform your customer support processes and drive better service outcomes with HelpMaster for effective help desk management.

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Contact Details

  • Vendor Name PRD Software
  • Founded 1997
  • Location Australia

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

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HelpMaster Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Residential Properties
  • Arrow Icon Commercial Properties
  • Arrow Icon Invoice Management
  • Arrow Icon Maintenance Management
  • Arrow Icon Facility Scheduling
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Audit Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Equipment Management
  • Arrow Icon Inspection Management
  • Arrow Icon Incident Management
  • Arrow Icon Calendar Management
  • Arrow Icon Historical Reporting
  • Arrow Icon Vendor Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Document Management
  • Arrow Icon Compliance Management
  • Arrow Icon Fixed Asset Management
  • Arrow Icon Visitor Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Space Management
  • Arrow Icon Work Order Management
  • Arrow Icon Equipment Maintenance
  • Arrow Icon Real Time Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Contract/License Management
  • Arrow Icon Preventive Maintenance
  • Arrow Icon Inventory Management
  • Arrow Icon Multi-Location
  • Arrow Icon Parts Management
  • Arrow Icon Communication Management
  • Arrow Icon Service Request Management
  • Arrow Icon Materials Management
  • Arrow Icon Facility Asset Management
  • Arrow Icon Mobile Payments
  • Arrow Icon Billing Portal
  • Arrow Icon Project Billing
  • Arrow Icon Tax Calculation
  • Arrow Icon Multi-Currency
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Contact Database
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Credit Card Processing
  • Arrow Icon Customizable Invoices
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Invoice Processing
  • Arrow Icon Reminders
  • Arrow Icon Payment Processing
  • Arrow Icon Document Management
  • Arrow Icon Hourly Billing
  • Arrow Icon Contingency Billing
  • Arrow Icon Quotes/Estimates

HelpMaster Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$695 One-time

HelpMaster FAQs

HelpMaster is an efficient help desk software that simplifies customer support and incident management for organizations of all sizes. This comprehensive platform provides tools for ticket management, knowledge base creation, and reporting, ensuring that support teams can resolve issues effectively and efficiently. With its user-friendly interface, HelpMaster allows agents to track and prioritize tickets, improving response times and customer satisfaction. The software also offers analytics features to identify trends and enhance service delivery. Transform your customer support processes and drive better service outcomes with HelpMaster for effective help desk management.

  • Yes, HelpMaster offers a free version.

  • Yes, HelpMaster offers a free trial.

  • No, Credit Card details are not required for the HelpMaster trial.

  • HelpMaster offers the following pricing plans & packages:

    Basic

    $695 One-time

  • HelpMaster supports the following payment frequencies:

    • One-Time Payment

  • No, HelpMaster does not offer an API.

  • HelpMaster offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • HelpMaster offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • HelpMaster supports the following languages:
    • English

  • Following are the typical users of the HelpMaster:
    • Self-Employed , Small-Business , Midsize-Business

  • HelpMaster supports the following deployment:
    • Cloud Hosted

  • HelpMaster supports the following devices and operating systems:
    • Web-Based