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ALL-IN-ONE CUSTOMER SUPPORT SOLUTION

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Freshworks Customer Service Suite Overview

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely responses. Freshworks also offers automation features that help teams prioritize requests, assign tickets, and trigger pre-defined actions based on customer queries. The software’s AI-powered chatbot provides instant support for common customer questions, reducing response times and enhancing user experience. Freshworks integrates with a variety of other tools, such as collaboration platforms and CRM systems, making it easy to centralize all customer interactions in one place. The suite’s reporting features give businesses insights into team performance, customer satisfaction, and common issues, helping improve service delivery. With its user-friendly interface and comprehensive capabilities, Freshworks helps businesses deliver excellent customer service and drive customer loyalty.

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Contact Details

  • Vendor Name Freshworks
  • Founded 2011
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Non-profit Organization Management

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Freshworks Customer Service Suite Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Product Recommendations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon SMS Messaging
  • Arrow Icon Group Messaging
  • Arrow Icon Video Chat
  • Arrow Icon Human Handover
  • Arrow Icon Email Automation
  • Arrow Icon Audience Targeting
  • Arrow Icon Lead Distribution
  • Arrow Icon Chatbot
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Lead Qualification
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Freshworks Customer Service Suite Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Growth

$29 Per User

Freshworks Customer Service Suite FAQs

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely responses. Freshworks also offers automation features that help teams prioritize requests, assign tickets, and trigger pre-defined actions based on customer queries. The software’s AI-powered chatbot provides instant support for common customer questions, reducing response times and enhancing user experience. Freshworks integrates with a variety of other tools, such as collaboration platforms and CRM systems, making it easy to centralize all customer interactions in one place. The suite’s reporting features give businesses insights into team performance, customer satisfaction, and common issues, helping improve service delivery. With its user-friendly interface and comprehensive capabilities, Freshworks helps businesses deliver excellent customer service and drive customer loyalty.

  • No, Freshworks Customer Service Suite does not offer a free version.

  • Yes, Freshworks Customer Service Suite offers a free trial.

  • No, Credit Card details are not required for the Freshworks Customer Service Suite trial.

  • Freshworks Customer Service Suite offers the following pricing plans & packages:

    Growth

    $29 Per User

  • Freshworks Customer Service Suite supports the following payment frequencies:

    • Monthly Subscription

  • No, Freshworks Customer Service Suite does not offer an API.

  • Freshworks Customer Service Suite offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Freshworks Customer Service Suite offers training with the following options:
    • Webinar , Documentation , Videos

  • Freshworks Customer Service Suite supports the following languages:
    • English

  • Following are the typical users of the Freshworks Customer Service Suite:
    • Self-Employed , Small-Business , Midsize-Business

  • Freshworks Customer Service Suite supports the following deployment:
    • Cloud Hosted

  • Freshworks Customer Service Suite supports the following devices and operating systems:
    • Web-Based