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First Contact SaaS Overview

First Contact SaaS is a powerful call center software designed to enhance customer service and streamline communication processes. The platform provides tools for managing inbound and outbound calls, tracking customer interactions, and analyzing performance metrics. With features such as call routing, IVR, and reporting, First Contact SaaS allows organizations to optimize their call handling processes. The user-friendly interface facilitates easy navigation for agents, ensuring a seamless experience. The software supports integration with existing CRM systems, enhancing customer relationship management. By adopting First Contact SaaS, organizations can improve their call center operations, enhance customer satisfaction, and drive business growth.

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First Contact SaaS Screenshot & Video

Contact Details

  • Vendor Name First Contact SAAS
  • Founded 1994
  • Location United Kingdom

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Government Relations, Information Technology & Services, Outsourcing/Offshoring, Telecommunications

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First Contact SaaS Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Lead Nurturing
  • Arrow Icon Sales Reports
  • Arrow Icon Social Media Integration
  • Arrow Icon Monitoring
  • Arrow Icon Pipeline Management
  • Arrow Icon Template Management
  • Arrow Icon Lead Qualification
  • Arrow Icon Calendar Management
  • Arrow Icon Sales Forecasting
  • Arrow Icon Lead Distribution
  • Arrow Icon Prospecting Tools
  • Arrow Icon Task Management
  • Arrow Icon Document Storage
  • Arrow Icon Lead Segmentation
  • Arrow Icon Reminders
  • Arrow Icon Email Tracking
  • Arrow Icon Interaction Tracking
  • Arrow Icon CRM
  • Arrow Icon Web Forms
  • Arrow Icon Email Marketing
  • Arrow Icon Lead Capture
  • Arrow Icon Campaign Management
  • Arrow Icon Contact Management
  • Arrow Icon Workflow Management
  • Arrow Icon Sales Trend Analysis
  • Arrow Icon Source Tracking
  • Arrow Icon Lead Generation
  • Arrow Icon Opportunity Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Logging
  • Arrow Icon Campaign Management
  • Arrow Icon Caller ID
  • Arrow Icon CRM
  • Arrow Icon Callback Scheduling
  • Arrow Icon Outbound Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Inbound Call Center
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Scripting
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Lead Distribution
  • Arrow Icon Automatic Call Distribution

First Contact SaaS Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$23.5 Per Month

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First Contact SaaS FAQs

First Contact SaaS is a powerful call center software designed to enhance customer service and streamline communication processes. The platform provides tools for managing inbound and outbound calls, tracking customer interactions, and analyzing performance metrics. With features such as call routing, IVR, and reporting, First Contact SaaS allows organizations to optimize their call handling processes. The user-friendly interface facilitates easy navigation for agents, ensuring a seamless experience. The software supports integration with existing CRM systems, enhancing customer relationship management. By adopting First Contact SaaS, organizations can improve their call center operations, enhance customer satisfaction, and drive business growth.

  • No, First Contact SaaS does not offer a free version.

  • Yes, First Contact SaaS offers a free trial.

  • No, Credit Card details are not required for the First Contact SaaS trial.

  • First Contact SaaS offers the following pricing plans & packages:

    Basic

    $23.5 Per Month

  • First Contact SaaS supports the following payment frequencies:

    • Monthly Subscription

  • No, First Contact SaaS does not offer an API.

  • First Contact SaaS offers support with the following options:
    • Chat

  • First Contact SaaS offers training with the following options:
    • In-person , Live Online , Documentation

  • First Contact SaaS supports the following languages:
    • English

  • Following are the typical users of the First Contact SaaS:
    • Self-Employed , Small-Business , Midsize-Business

  • First Contact SaaS supports the following deployment:
    • Cloud Hosted

  • First Contact SaaS supports the following devices and operating systems:
    • Web-Based