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Expertflow Contact Center Overview

Expertflow Contact Center is a call center software designed to help businesses manage, optimize, and enhance their customer service operations. The platform provides tools for handling inbound and outbound calls, routing calls to the right agents, and monitoring real-time performance. Expertflow Contact Center includes features such as automatic call distribution (ACD), interactive voice response (IVR), and integration with CRM systems, helping businesses improve call resolution times and customer satisfaction. The software also includes advanced analytics and reporting features, enabling businesses to track agent performance, identify trends, and optimize call center operations. Ideal for contact centers, customer service teams, and businesses with large-scale customer support needs, Expertflow Contact Center enhances customer experiences, increases agent efficiency, and improves service delivery.

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Contact Details

  • Vendor Name Expertflow
  • Founded 2007
  • Location Switzerland

Support

  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Logistics & Supply Chain, Telecommunications

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Expertflow Contact Center Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis

Expertflow Contact Center Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

Plans & Packages

Basic

$35 Per User

Expertflow Contact Center FAQs

Expertflow Contact Center is a call center software designed to help businesses manage, optimize, and enhance their customer service operations. The platform provides tools for handling inbound and outbound calls, routing calls to the right agents, and monitoring real-time performance. Expertflow Contact Center includes features such as automatic call distribution (ACD), interactive voice response (IVR), and integration with CRM systems, helping businesses improve call resolution times and customer satisfaction. The software also includes advanced analytics and reporting features, enabling businesses to track agent performance, identify trends, and optimize call center operations. Ideal for contact centers, customer service teams, and businesses with large-scale customer support needs, Expertflow Contact Center enhances customer experiences, increases agent efficiency, and improves service delivery.

  • No, Expertflow Contact Center does not offer a free version.

  • Yes, Expertflow Contact Center offers a free trial.

  • No, Credit Card details are not required for the Expertflow Contact Center trial.

  • Expertflow Contact Center offers the following pricing plans & packages:

    Basic

    $35 Per User

  • Expertflow Contact Center supports the following payment frequencies:

    • Annual Subscription

  • No, Expertflow Contact Center does not offer an API.

  • Expertflow Contact Center offers support with the following options:
    • Chat

  • Expertflow Contact Center supports the following languages:
    • English

  • Following are the typical users of the Expertflow Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Expertflow Contact Center supports the following deployment:
    • Cloud Hosted

  • Expertflow Contact Center supports the following devices and operating systems:
    • Web-Based