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Dynamics 365 Customer Service Claim

Empower agents to resolve issues quickly using generative AI and automation.

Why SoftwareWorld Chooses Dynamics 365 Customer Service:

“SoftwareWorld likely chose Dynamics 365 Customer Service based on user reviews highlighting its robust features, seamless integration capabilities, and user-friendly interface. Users appreciate its ability to streamline customer interactions, enhance service efficiency, and provide insightful analytics. The platform's scalability and customization options also make it a preferred choice for businesses seeking to improve their customer service operations.”

Highly Recommended

Dynamics 365 Customer Service Overview

Dynamics 365 Customer Service is a cutting-edge software designed to revolutionize how businesses interact with their customers. At its core, this software offers a suite of tools that streamline customer support and enhance the overall experience. Its user-friendly interface makes it accessible even for those not tech-savvy, ensuring a smooth integration into daily operations. Key features include efficient case management, personalized customer interactions, and detailed analytics to track performance and customer satisfaction. The software's ability to automate routine tasks frees up valuable time for customer service teams, allowing them to focus more on resolving complex issues and building stronger relationships with customers. Dynamics 365 Customer Service is ideal for businesses looking to elevate their customer service game, ensuring every interaction counts and leaves a lasting positive impression.

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Dynamics 365 Customer Service Screenshot & Video

Contact Details

  • Vendor Name Microsoft
  • Founded 1975
  • Location United States
  • Employees 1000+

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English


Industries

Information Technology & Services, Other Industries

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Dynamics 365 Customer Service Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

Dynamics 365 Customer Service Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment

Plans & Packages

Dynamics 365 Customer Service Professional

$50 Per Month

Dynamics 365 Customer Service FAQs

Dynamics 365 Customer Service is a cutting-edge software designed to revolutionize how businesses interact with their customers. At its core, this software offers a suite of tools that streamline customer support and enhance the overall experience. Its user-friendly interface makes it accessible even for those not tech-savvy, ensuring a smooth integration into daily operations. Key features include efficient case management, personalized customer interactions, and detailed analytics to track performance and customer satisfaction. The software's ability to automate routine tasks frees up valuable time for customer service teams, allowing them to focus more on resolving complex issues and building stronger relationships with customers. Dynamics 365 Customer Service is ideal for businesses looking to elevate their customer service game, ensuring every interaction counts and leaves a lasting positive impression.

  • No, Dynamics 365 Customer Service does not offer a free version.

  • Yes, Dynamics 365 Customer Service offers a free trial.

  • No, Credit Card details are not required for the Dynamics 365 Customer Service trial.

  • Dynamics 365 Customer Service offers the following pricing plans & packages:

    Dynamics 365 Customer Service Professional

    $50 Per Month

  • Dynamics 365 Customer Service supports the following payment frequencies:

    • Monthly Payment

  • No, Dynamics 365 Customer Service does not offer an API.

  • Dynamics 365 Customer Service offers support with the following options:
    • Email , Phone , Knowledge Base

  • Dynamics 365 Customer Service supports the following languages:
    • English

  • Following are the typical users of the Dynamics 365 Customer Service:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Dynamics 365 Customer Service supports the following deployment:
    • Cloud Hosted

  • Dynamics 365 Customer Service supports the following devices and operating systems:
    • Web-Based