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Dial Once Overview

Dial Once is a customer service software designed to improve customer interactions and streamline support processes. The platform provides tools for managing inbound calls, automating responses, and routing customers to the right department efficiently. Dial Once offers a visual interactive voice response (IVR) system that allows customers to self-serve, reducing wait times and enhancing satisfaction. The software also integrates with CRM systems, ensuring that customer interactions are tracked and logged in real-time. By automating repetitive tasks and providing real-time analytics on customer service performance, Dial Once helps businesses optimize their support operations, improve customer experience, and reduce operational costs.

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Dial Once Screenshot & Video

Contact Details

  • Vendor Name Dial Once
  • Founded 2014
  • Location France

Support

  • 24x7 Support 24x7 Support

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French

Industries

Advertising & Marketing, Computer Software, Financial Services, Public Relations, Retail

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Dial Once Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure

Dial Once Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

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Dial Once FAQs

Dial Once is a customer service software designed to improve customer interactions and streamline support processes. The platform provides tools for managing inbound calls, automating responses, and routing customers to the right department efficiently. Dial Once offers a visual interactive voice response (IVR) system that allows customers to self-serve, reducing wait times and enhancing satisfaction. The software also integrates with CRM systems, ensuring that customer interactions are tracked and logged in real-time. By automating repetitive tasks and providing real-time analytics on customer service performance, Dial Once helps businesses optimize their support operations, improve customer experience, and reduce operational costs.

  • No, Dial Once does not offer a free version.

  • Yes, Dial Once offers a free trial.

  • No, Credit Card details are not required for the Dial Once trial.

  • Dial Once supports the following payment frequencies:

    • Annual Subscription

  • No, Dial Once does not offer an API.

  • Dial Once offers support with the following options:
    • 24x7 Support

  • Dial Once offers training with the following options:
    • In-person , Live Online , Documentation

  • Dial Once supports the following languages:
    • English , French

  • Following are the typical users of the Dial Once:
    • Self-Employed , Small-Business , Midsize-Business

  • Dial Once supports the following deployment:
    • Cloud Hosted

  • Dial Once supports the following devices and operating systems:
    • Web-Based