Deskware Overview

Deskware is an innovative customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides comprehensive tools for managing customer inquiries, tracking support tickets, and analyzing service performance efficiently. With Deskware, users can automate responses, create knowledge bases, and manage live chat interactions seamlessly. The software includes features for reporting, analytics, and integration with various CRM systems, enhancing overall customer support practices. Additionally, Deskware supports multi-channel communication, allowing organizations to connect with customers through various mediums effectively. Its user-friendly interface enables support teams to navigate the software easily, improving efficiency and responsiveness. By leveraging Deskware, organizations can enhance their customer service capabilities, improve support outcomes, and drive satisfaction through effective service management solutions.

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Deskware Screenshot & Video

Contact Details

  • Vendor Name Deskware
  • Founded 2
  • Location United States

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Legal Services

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Deskware Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

Deskware Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$29 Per Month

Deskware FAQs

Deskware is an innovative customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides comprehensive tools for managing customer inquiries, tracking support tickets, and analyzing service performance efficiently. With Deskware, users can automate responses, create knowledge bases, and manage live chat interactions seamlessly. The software includes features for reporting, analytics, and integration with various CRM systems, enhancing overall customer support practices. Additionally, Deskware supports multi-channel communication, allowing organizations to connect with customers through various mediums effectively. Its user-friendly interface enables support teams to navigate the software easily, improving efficiency and responsiveness. By leveraging Deskware, organizations can enhance their customer service capabilities, improve support outcomes, and drive satisfaction through effective service management solutions.

  • No, Deskware does not offer a free version.

  • Yes, Deskware offers a free trial.

  • No, Credit Card details are not required for the Deskware trial.

  • Deskware offers the following pricing plans & packages:

    Basic

    $29 Per Month

  • Deskware supports the following payment frequencies:

    • Monthly Subscription

  • No, Deskware does not offer an API.

  • Deskware offers support with the following options:
    • Chat

  • Deskware offers training with the following options:
    • In-person , Live Online , Documentation

  • Deskware supports the following languages:
    • English

  • Following are the typical users of the Deskware:
    • Self-Employed , Small-Business , Midsize-Business

  • Deskware supports the following deployment:
    • Cloud Hosted

  • Deskware supports the following devices and operating systems:
    • Web-Based