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CSAT.AI Overview

CSAT.AI is a quality management software that leverages artificial intelligence (AI) to enhance customer experience and satisfaction. It provides businesses with powerful tools to analyze customer feedback, track service quality, and identify improvement areas. CSAT.AI uses AI-driven sentiment analysis to assess customer interactions across various touchpoints, including surveys, calls, and chat sessions. The software generates actionable insights that help businesses make data-driven decisions to improve service quality and customer retention. It also supports real-time reporting, allowing companies to monitor their performance and respond proactively to customer needs. Ideal for customer support teams, CSAT.AI helps businesses enhance service quality and optimize customer satisfaction.

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Contact Details

  • Vendor Name Navedas Technology Solutions
  • Founded
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Business Supplies & Equipment, Furniture, Industrial Automation, Information Technology & Services

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CSAT.AI Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Compliance Management
  • Arrow Icon CAPA
  • Arrow Icon Document Management
  • Arrow Icon Training Management
  • Arrow Icon Maintenance Management
  • Arrow Icon Quality Control
  • Arrow Icon ISO Standards Management
  • Arrow Icon Document Coding & Control
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Equipment Management
  • Arrow Icon Defect Tracking
  • Arrow Icon Version Control
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Change Management
  • Arrow Icon Audit Management
  • Arrow Icon Risk Management
  • Arrow Icon Workflow Management
  • Arrow Icon Task Management
  • Arrow Icon Complaint Management
  • Arrow Icon Supplier Quality Control
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

CSAT.AI Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

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CSAT.AI FAQs

CSAT.AI is a quality management software that leverages artificial intelligence (AI) to enhance customer experience and satisfaction. It provides businesses with powerful tools to analyze customer feedback, track service quality, and identify improvement areas. CSAT.AI uses AI-driven sentiment analysis to assess customer interactions across various touchpoints, including surveys, calls, and chat sessions. The software generates actionable insights that help businesses make data-driven decisions to improve service quality and customer retention. It also supports real-time reporting, allowing companies to monitor their performance and respond proactively to customer needs. Ideal for customer support teams, CSAT.AI helps businesses enhance service quality and optimize customer satisfaction.

  • Yes, CSAT.AI offers a free version.

  • Yes, CSAT.AI offers a free trial.

  • No, Credit Card details are not required for the CSAT.AI trial.

  • CSAT.AI supports the following payment frequencies:

    • Monthly Subscription

  • No, CSAT.AI does not offer an API.

  • CSAT.AI supports the following languages:
    • English

  • Following are the typical users of the CSAT.AI:
    • Self-Employed , Small-Business , Midsize-Business

  • CSAT.AI supports the following deployment:
    • Cloud Hosted

  • CSAT.AI supports the following devices and operating systems:
    • Web-Based