Conntac Overview

Conntac is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform provides tools for managing customer inquiries, tracking interactions, and analyzing support performance. With Conntac, organizations can streamline their support workflows, ensuring that customers receive timely responses and resolutions. The software includes features for multi-channel communication, knowledge base management, and ticketing systems, enabling teams to handle customer issues efficiently. Additionally, Conntac offers robust analytics capabilities that allow organizations to monitor key performance indicators and identify areas for improvement. By leveraging this software, businesses can enhance their customer service capabilities, improve response times, and foster positive customer relationships.

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Contact Details

  • Vendor Name Conntac
  • Founded
  • Location Germany

Support

  • 24x7 Support 24x7 Support
  • Phone Phone
  • Chat Chat

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Business Supplies & Equipment, Consumer Services, Entertainment, Information Technology & Services, Retail

Conntac Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

Conntac Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Conntac FAQs

Conntac is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform provides tools for managing customer inquiries, tracking interactions, and analyzing support performance. With Conntac, organizations can streamline their support workflows, ensuring that customers receive timely responses and resolutions. The software includes features for multi-channel communication, knowledge base management, and ticketing systems, enabling teams to handle customer issues efficiently. Additionally, Conntac offers robust analytics capabilities that allow organizations to monitor key performance indicators and identify areas for improvement. By leveraging this software, businesses can enhance their customer service capabilities, improve response times, and foster positive customer relationships.

  • No, Conntac does not offer a free version.

  • Yes, Conntac offers a free trial.

  • No, Credit Card details are not required for the Conntac trial.

  • No, Conntac does not offer an API.

  • Conntac offers support with the following options:
    • 24x7 Support , Phone , Chat

  • Conntac offers training with the following options:
    • Live Online

  • Conntac supports the following languages:
    • English

  • Following are the typical users of the Conntac:
    • Self-Employed , Small-Business , Midsize-Business

  • Conntac supports the following deployment:
    • Cloud Hosted

  • Conntac supports the following devices and operating systems:
    • Web-Based