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B2Chat Overview

B2Chat is a customer engagement software that helps businesses communicate effectively with their customers through various channels, such as WhatsApp, Facebook Messenger, live chat, and more. The platform integrates with popular messaging apps to enable seamless customer interactions, providing real-time responses and personalized service. B2Chat’s live chat feature allows businesses to connect with website visitors instantly, while its chatbot functionality ensures that customers receive immediate assistance even outside business hours. With automated workflows, businesses can efficiently manage conversations, route queries to the right departments, and track interactions. The software also includes reporting and analytics tools, which help businesses monitor performance, track response times, and assess customer satisfaction. B2Chat is ideal for businesses looking to improve their customer support, increase engagement, and streamline communication processes. By offering a multi-channel approach, it enhances customer experiences and fosters long-lasting relationships, driving brand loyalty and satisfaction.

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B2Chat Screenshot & Video

Contact Details

  • Vendor Name B2Chat
  • Founded
  • Location Colombia

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Banking, Information Services, Medical Device

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B2Chat Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Product Recommendations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon SMS Messaging
  • Arrow Icon Group Messaging
  • Arrow Icon Video Chat
  • Arrow Icon Human Handover
  • Arrow Icon Email Automation
  • Arrow Icon Audience Targeting
  • Arrow Icon Lead Distribution
  • Arrow Icon Chatbot
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Lead Qualification
  • Arrow Icon Multiple Data Sources
  • Arrow Icon Database Support
  • Arrow Icon Dashboard
  • Arrow Icon Workflow Management
  • Arrow Icon Data Connectors
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Data Synchronization
  • Arrow Icon Data Import/Export
  • Arrow Icon Web Services
  • Arrow Icon Real-Time Data
  • Arrow Icon Data Management
  • Arrow Icon Data Warehouse
  • Arrow Icon API
  • Arrow Icon Data Extraction
  • Arrow Icon Data Aggregation and Publishing
  • Arrow Icon Configurable Workflow
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Access Controls/Permissions

B2Chat Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Top B2Chat Alternatives

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B2Chat FAQs

B2Chat is a customer engagement software that helps businesses communicate effectively with their customers through various channels, such as WhatsApp, Facebook Messenger, live chat, and more. The platform integrates with popular messaging apps to enable seamless customer interactions, providing real-time responses and personalized service. B2Chat’s live chat feature allows businesses to connect with website visitors instantly, while its chatbot functionality ensures that customers receive immediate assistance even outside business hours. With automated workflows, businesses can efficiently manage conversations, route queries to the right departments, and track interactions. The software also includes reporting and analytics tools, which help businesses monitor performance, track response times, and assess customer satisfaction. B2Chat is ideal for businesses looking to improve their customer support, increase engagement, and streamline communication processes. By offering a multi-channel approach, it enhances customer experiences and fosters long-lasting relationships, driving brand loyalty and satisfaction.

  • No, B2Chat does not offer a free version.

  • Yes, B2Chat offers a free trial.

  • No, Credit Card details are not required for the B2Chat trial.

  • B2Chat supports the following payment frequencies:

    • Monthly Subscription

  • No, B2Chat does not offer an API.

  • B2Chat offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • B2Chat offers training with the following options:
    • Webinar , Documentation

  • B2Chat supports the following languages:
    • English

  • Following are the typical users of the B2Chat:
    • Self-Employed , Small-Business , Midsize-Business

  • B2Chat supports the following deployment:
    • Cloud Hosted

  • B2Chat supports the following devices and operating systems:
    • Web-Based

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