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Abacus Cloud Overview

Abacus Cloud is a cutting-edge call center software designed to enhance customer service operations for businesses of all sizes. The platform offers features for call routing, monitoring, and reporting, ensuring efficient handling of customer inquiries and support requests. Abacus Cloud supports multi-channel communication, allowing agents to manage calls, chats, and emails from a single interface. With its analytics capabilities, the software provides insights into agent performance and customer interactions, helping businesses improve service quality and operational efficiency. By leveraging Abacus Cloud, organizations can enhance customer satisfaction and build stronger relationships with their clientele.

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Contact Details

  • Vendor Name Abacus Group
  • Founded 1984
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Government Relations, Information Technology & Services, Outsourcing/Offshoring, Telecommunications

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Abacus Cloud Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Fixed Line Compatibility
  • Arrow Icon Invoice Management
  • Arrow Icon Inventory Optimization
  • Arrow Icon Chargeback Tracking
  • Arrow Icon Mobile Line Compatibility
  • Arrow Icon Inventory Management
  • Arrow Icon Contract Negotiation
  • Arrow Icon Procurement Management
  • Arrow Icon Billing for Data
  • Arrow Icon Internal Cost Allocation
  • Arrow Icon Invoice Processing
  • Arrow Icon Billing for Voice
  • Arrow Icon Call Monitoring
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution

Abacus Cloud Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$25 Per Month

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Abacus Cloud FAQs

Abacus Cloud is a cutting-edge call center software designed to enhance customer service operations for businesses of all sizes. The platform offers features for call routing, monitoring, and reporting, ensuring efficient handling of customer inquiries and support requests. Abacus Cloud supports multi-channel communication, allowing agents to manage calls, chats, and emails from a single interface. With its analytics capabilities, the software provides insights into agent performance and customer interactions, helping businesses improve service quality and operational efficiency. By leveraging Abacus Cloud, organizations can enhance customer satisfaction and build stronger relationships with their clientele.

  • No, Abacus Cloud does not offer a free version.

  • Yes, Abacus Cloud offers a free trial.

  • No, Credit Card details are not required for the Abacus Cloud trial.

  • Abacus Cloud offers the following pricing plans & packages:

    Basic

    $25 Per Month

  • Abacus Cloud supports the following payment frequencies:

    • Monthly Subscription

  • No, Abacus Cloud does not offer an API.

  • Abacus Cloud offers support with the following options:
    • 24x7 Support , Chat

  • Abacus Cloud supports the following languages:
    • English

  • Following are the typical users of the Abacus Cloud:
    • Self-Employed , Small-Business , Midsize-Business

  • Abacus Cloud supports the following deployment:
    • Cloud Hosted

  • Abacus Cloud supports the following devices and operating systems:
    • Web-Based