Best Customer Communications Management Apps for Android and iPhone

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. JustCall integrates smoothly with popular CRM and Helpdesk tools, enhancing customer relationship management. It includes ... Read more about JustCall

SleekFlow is a versatile communication platform designed to streamline customer interactions for businesses. It centralizes messaging from various channels, like WhatsApp, Facebook Messenger, and SMS, into one unified interface. This consolidation enhances customer service efficiency and response times. SleekFlow offers automation features, such as chatbots and automated workflows, to handle commo... Read more about SleekFlow

Digital Air Strike is an innovative software solution focused on social media marketing and online reputation management, primarily for the automotive industry. Its main strength lies in enhancing customer engagement through various digital channels. The platform offers tools for managing and responding to online reviews, a critical feature for maintaining a positive public image. It also provides... Read more about Digital Air Strike

Broadly is a user-friendly software tool developed to enhance the online presence and reputation of small businesses. Its primary focus is on streamlining the process of gathering and managing online reviews, a key factor in attracting new customers. Broadly enables automated requests for customer feedback, making it easier to collect reviews across multiple platforms like Google and Facebook. The... Read more about Broadly

LeadDesk is a powerful telemarketing software designed to enhance the efficiency and effectiveness of sales teams. This software provides a comprehensive platform for managing outbound calls, tracking leads, and analyzing performance metrics. With its user-friendly interface, LeadDesk allows sales representatives to easily manage call lists, schedule follow-ups, and record interactions with potent... Read more about LeadDesk

Trengo is a cutting-edge customer service platform designed to streamline service operations for businesses of all sizes. Its standout feature is the unified inbox, which brings together issues from various channels like email, social media, live chat, and WhatsApp into one central location. This integration enables teams to respond more quickly and efficiently to customer inquiries. Trengo also o... Read more about Trengo

Heymarket is an SMS marketing software that enables businesses to connect with customers through text messaging. The platform provides tools for creating, sending, and managing SMS campaigns, allowing for personalized communication at scale. Heymarket’s features include automated replies, templates for quick messaging, and the ability to segment audiences for targeted campaigns. With realtime an... Read more about Heymarket

respond.io is a powerful live chat software designed to enhance customer support and engagement for businesses of all sizes. By providing a centralized platform for managing customer interactions across multiple channels—including website chat, social media, email, and messaging apps—respond.io ensures seamless and efficient communication. The intuitive interface allows support teams to handle... Read more about respond.io

Oct8ne is an advanced live chat software that enhances customer service and online shopping experiences. The platform enables businesses to communicate with customers in real-time, providing immediate support and assistance. Oct8ne integrates video, chat, and file sharing capabilities, allowing agents to interact with customers more personally. With its visual support features, such as live produc... Read more about Oct8ne

Textline is a powerful communication software developed to enhance customer service and engagement through text messaging. It's perfect for businesses looking to connect with customers more personally and efficiently. The software excels in facilitating two-way SMS conversations, allowing businesses to respond quickly to customer inquiries, send updates, and gather feedback. Key features include a... Read more about Textline

Umnico is a customer communications management software that centralizes all customer interactions across channels like email, chat, social media, and phone into a single platform. With Umnico, businesses can streamline communication, track inquiries, and manage responses efficiently, ensuring that no customer message goes unanswered. The software’s unified inbox and tagging features make it eas... Read more about Umnico

Wethos is a user-friendly billing and invoicing software designed to simplify the process of creating and managing invoices for small businesses, freelancers, and agencies. With Wethos, users can easily generate professional-looking invoices, track payments, and manage billing details in one convenient platform. The software supports automated billing, allowing businesses to set up recurring invoi... Read more about Wethos

Constellation HomeBuilder Systems offers a comprehensive Enterprise Resource Planning (ERP) software specifically designed for the residential construction industry. The platform integrates various aspects of homebuilding operations, including sales, project management, accounting, procurement, and customer service. By centralizing data and processes, the software enables homebuilders to manage pr... Read more about Constellation HomeBuilder Systems

FreeAgent CRM is a modern, cloud-based customer relationship management solution tailored for small and medium-sized businesses seeking to enhance customer engagement and streamline sales processes. Its standout features include a highly customizable interface, enabling users to tailor the CRM solution to their specific business needs. FreeAgent CRM excels in automating sales workflows, managing c... Read more about FreeAgent CRM

Simla.com is an intuitive Small Business CRM Software designed to help small and medium-sized enterprises manage their customer relationships effectively. It offers a comprehensive platform for tracking customer interactions, managing sales pipelines, and automating marketing campaigns, ensuring that businesses can engage with their customers seamlessly and drive growth. Simla.com features an easy... Read more about Simla.com

Whispir is a customer communications management software designed to streamline how businesses communicate with customers across various channels, including SMS, email, voice, and social media. The platform allows companies to create, send, and manage personalized, multichannel communications with ease. Whispir offers a draganddrop interface that simplifies campaign creation and automation, enabli... Read more about Whispir

ReviewInc is a comprehensive review management software designed to help businesses enhance their online reputation and customer engagement. This platform offers a suite of tools for monitoring customer feedback, soliciting reviews, and analyzing sentiment across multiple platforms. With its user-friendly interface, businesses can easily track reviews, respond to customer feedback, and generate re... Read more about ReviewInc

Jix is an advanced artificial intelligence software designed to help organizations leverage AI technology to improve decision-making and operational efficiency. The platform offers tools for data analysis, machine learning, and predictive modeling, enabling users to derive actionable insights from their data. Jix provides features such as natural language processing, automation of routine tasks, a... Read more about Jix

Clerk Chat is a comprehensive customer communications management (CCM) software designed to help businesses manage and optimize their interactions with customers. Whether through live chat, email, or social media, Clerk Chat centralizes customer communication channels into one unified platform. This enables businesses to streamline customer service workflows and provide a seamless experience acros... Read more about Clerk Chat

Case Status is a robust portal software designed to streamline case management and improve communication between organizations and their clients or stakeholders. It provides a secure, user-friendly interface where users can submit, track, and manage cases or requests in real-time. Case Status offers customizable workflows, enabling organizations to tailor the case handling process to their specifi... Read more about Case Status

Replyco is a help desk software designed to improve customer support by offering a centralized platform for managing customer inquiries, tickets, and support requests. The software provides a streamlined process for tracking, categorizing, and resolving customer issues, ensuring that no request is overlooked. With Replyco, businesses can create and assign tickets to support agents, set priorities,... Read more about Replyco

TrueDialog is a cutting-edge SMS texting software developed with a focus on facilitating seamless communication for businesses and educational institutions. What sets TrueDialog apart is its unique feature of enabling both mass texting and two-way, dialog-based messaging. This flexibility allows for broader outreach while maintaining personal connections. The platform is remarkably user-friendly, ... Read more about TrueDialog

RAYNET CRM is a user-friendly customer relationship management software designed for businesses seeking efficient client management. It centralizes customer data, ensuring easy access and management of client information. The software streamlines sales processes with tools for tracking leads, deals, and sales activities, enhancing sales team productivity. RAYNET CRM offers a visual sales pipeline,... Read more about RAYNET CRM

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective c... Read more about FROGED

The advantage is that all Upnify users can use that information to make reports, campaigns, contracts and quotes, as well as organize their agenda or activities that allow them to explore new opportunities at any time and from wherever they are, and get more sales. Upnify® Suite is integrated with the most advanced artificial intelligence providers, allowing you to save time and refine the autom... Read more about UPNIFY CRM