Top Worksmart Alternatives & Competitors

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gorgias enables automated responses to common questions, enhancing efficiency in handling customer inquiries. The platform ... Read more about Gorgias

HelpDesk is a user-friendly help desk software designed to streamline customer support and enhance service efficiency. This platform offers features such as ticketing, customer communication tracking, and reporting, enabling support teams to manage inquiries effectively. With HelpDesk, users can easily prioritize tickets, monitor response times, and analyze support metrics to improve service quali... Read more about HelpDesk

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... Read more about Hiver

Ideagen Quality Management software is a comprehensive solution that helps organizations maintain high standards of quality across their operations. Designed for industries like manufacturing, healthcare, and aviation, the platform enables businesses to track compliance, manage audits, and ensure that quality control processes are consistently followed. Ideagen automates the documentation and repo... Read more about Ideagen Quality Management

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Learn more at www.gladly.ai. Read more about Gladly

MasterControl Quality Excellence is a robust document management software designed for regulated industries such as healthcare, pharmaceuticals, and manufacturing. The platform helps organizations manage quality documents, track revisions, and ensure compliance with industry standards and regulations. MasterControl offers tools for document approval workflows, version control, and secure access ma... Read more about MasterControl Quality Excellence

Supportbench is a versatile customer service software designed to enhance support interactions and streamline workflow. It stands out for its multi-channel support, integrating emails, calls, and social media into a unified platform. This tool offers robust case management, allowing teams to track and handle customer queries efficiently. Its distinctive feature is the customizable SLA (Service Lev... Read more about Supportbench

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

All-in-one customer support software with help desk, live chat, chatbot, and AI agent features. Talk to your customers in real time, automate responses with automation, resolve up to 64% of all tickets with Lyro, the AI agent for customer service. All plans come with a free 7-day trial. No credit card required. Read more about Tidio

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

ComplianceQuest is a cutting-edge compliance management system designed to help organizations navigate and adhere to regulatory requirements seamlessly. It serves as a digital ally for businesses to ensure they meet industry standards effortlessly. With an easy-to-use interface, ComplianceQuest simplifies the often complex task of compliance to provide a centralized hub for managing policies, proc... Read more about ComplianceQuest

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk