Top 10 Customer Self-Service Portals Comparison – Find the Right Solution

Choosing the right Customer Self-Service Portals can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Customer Self-Service Portals solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Customer Self-Service Portals comparison to select the best solution with confidence.

Comparison Table of Top 10 Customer Self-Service Portals

Product
Zendesk Suite

Zendesk Suite
HubSpot Service Hub

HubSpot Service Hub
Salesforce Service Cloud

Salesforce Service Cloud
Zoho Desk

Zoho Desk
Helpshift

Helpshift
Help Scout

Help Scout
Intercom

Intercom
LiveAgent

LiveAgent
TeamSupport

TeamSupport
Gladly

Gladly
Review & Ratings

   4.4

 (2 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

HubSpot Service Hub is a customer service software designed to... Read more about HubSpot Service Hub

Salesforce Service Cloud is a customer service application that combines... Read more about Salesforce Service Cloud

Zoho Desk is a customer service software designed to help... Read more about Zoho Desk

Helpshift is a digital customer service platform that streamlines how... Read more about Helpshift

Help Scout is a customer service software designed to provide... Read more about Help Scout

Intercom is a user-friendly software that helps businesses communicate with... Read more about Intercom

LiveAgent is a comprehensive customer support software designed to enhance... Read more about LiveAgent

TeamSupport is a customer support software designed to help businesses... Read more about TeamSupport

Uniquely powered by Customer AI, Gladly is the only CX... Read more about Gladly

Free Trial

Available

Available

30 Days

15 Days

30 Days

Available

14 Days

30 Days

Available

NA
Starting Price

$55 Per Month

$800 Per Month

$25 Per Month

$420 Per Month

$150 Per Month

$50 Per Month

$39 Per Month

$9 Per Month

$45 Per Month

$180 Per Month

Features
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • On-Premise
  • Cloud Hosted
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Web-Based
Pricing Model
  • Per User
  • Contact Vendor
  • Usage Based
  • Flat Rate
  • Usage Based
  • Per User
  • Per User
  • Per User
  • Per Feature
  • Per User
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

FAQs About Customer Self-Service Portals Comparison

With so many Customer Self-Service Portals solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Trial offerings such as Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk, Helpshift, Help Scout, Intercom, LiveAgent and TeamSupport (test premium features before committing)

These budget-friendly Customer Self-Service Portals solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk, Helpshift, Help Scout, Intercom, LiveAgent, Gladly and TeamSupport are popular picks in the Customer Self-Service Portals category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk, Helpshift, Intercom, LiveAgent, Gladly and TeamSupport in the Customer Self-Service Portals category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Customer Self-Service Portals solutions—such as Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk, Helpshift, Help Scout, Intercom, LiveAgent and TeamSupport—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.