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ThinkOwl Verified Profile

Unleash the power of Artificial Intelligence for your business

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ThinkOwl Overview

ThinkOwl is an intelligent help desk software designed to improve customer support and service management. This platform uses artificial intelligence and machine learning to automate support tasks, categorize tickets, and suggest solutions to customer queries. ThinkOwl provides a centralized hub for managing customer interactions, allowing support teams to prioritize and resolve issues more efficiently. The software integrates with email, chat, social media, and other communication channels to ensure that no customer inquiry goes unanswered. ThinkOwl also offers powerful analytics and reporting tools to track team performance, customer satisfaction, and ticket resolution time. With its AI-powered automation and multi-channel support, ThinkOwl helps businesses deliver faster, more effective customer service.

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ThinkOwl Screenshot & Video

Contact Details

  • Vendor Name ThinkOwl
  • Founded 2017
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Dutch, English, German

Industries

Automotive, Business Services, Consumer Electronics, Consumer Goods, Consumer Services, E-commerce, Health, Wellness & Fitness, Hospital & Health Care, Import & Export, Retail, Transportation/Trucking/Railroad, Travel & Tourism, Utilities

ThinkOwl Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure

ThinkOwl Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Subscription Monthly Subscription
Pricing Page   Trial Page   Demo Page  

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ThinkOwl FAQs

ThinkOwl is an intelligent help desk software designed to improve customer support and service management. This platform uses artificial intelligence and machine learning to automate support tasks, categorize tickets, and suggest solutions to customer queries. ThinkOwl provides a centralized hub for managing customer interactions, allowing support teams to prioritize and resolve issues more efficiently. The software integrates with email, chat, social media, and other communication channels to ensure that no customer inquiry goes unanswered. ThinkOwl also offers powerful analytics and reporting tools to track team performance, customer satisfaction, and ticket resolution time. With its AI-powered automation and multi-channel support, ThinkOwl helps businesses deliver faster, more effective customer service.

  • No, ThinkOwl does not offer a free version.

  • Yes, ThinkOwl offers a free trial.

  • No, Credit Card details are not required for the ThinkOwl trial.

  • ThinkOwl supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, ThinkOwl does not offer an API.

  • ThinkOwl offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • ThinkOwl offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • ThinkOwl supports the following languages:
    • Dutch , English , German

  • Following are the typical users of the ThinkOwl:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ThinkOwl supports the following deployment:
    • Cloud Hosted

  • ThinkOwl supports the following devices and operating systems:
    • Web-Based