Textel is a cloud-based customer service software designed to streamline communication between businesses and their customers. It leverages SMS, email, and messaging platforms to help businesses engage with customers in real time, providing fast, efficient, and personalized service. With Textel, businesses can automate responses to common customer inquiries, route complex issues to the right support team, and track conversations for better follow-up and resolution. The software offers features such as SMS support tickets, chatbots, and customer feedback collection, ensuring that businesses can offer exceptional support across multiple channels. Textel also integrates with CRM and helpdesk tools, allowing businesses to manage customer interactions and gain valuable insights into customer satisfaction.
Textology
2015
United States
Proprietary
Performance Metrics
