sitehelpdesk-IT Overview

sitehelpdesk-IT is an effective IT service management (ITSM) software designed to enhance IT support and service delivery for organizations. This platform provides tools for incident tracking, service request management, and knowledge base creation, ensuring efficient IT operations. Users can log incidents, monitor resolutions, and generate reports through an intuitive interface. sitehelpdesk-IT enhances communication between IT teams and end-users, facilitating quick responses to service requests. The software supports integration with existing IT systems, enabling seamless data flow and reporting capabilities. By implementing sitehelpdesk-IT, organizations can improve their IT service management processes, enhance user satisfaction, and drive continuous improvement.

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sitehelpdesk-IT Screenshot & Video

Contact Details

  • Vendor Name Sitehelpdesk.com
  • Founded 2000
  • Location United Kingdom

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Higher Education, Hospital & Health Care, Information Technology & Services

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sitehelpdesk-IT Features

  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring

sitehelpdesk-IT Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$800 Per User

sitehelpdesk-IT FAQs

sitehelpdesk-IT is an effective IT service management (ITSM) software designed to enhance IT support and service delivery for organizations. This platform provides tools for incident tracking, service request management, and knowledge base creation, ensuring efficient IT operations. Users can log incidents, monitor resolutions, and generate reports through an intuitive interface. sitehelpdesk-IT enhances communication between IT teams and end-users, facilitating quick responses to service requests. The software supports integration with existing IT systems, enabling seamless data flow and reporting capabilities. By implementing sitehelpdesk-IT, organizations can improve their IT service management processes, enhance user satisfaction, and drive continuous improvement.

  • No, sitehelpdesk-IT does not offer a free version.

  • Yes, sitehelpdesk-IT offers a free trial.

  • No, Credit Card details are not required for the sitehelpdesk-IT trial.

  • sitehelpdesk-IT offers the following pricing plans & packages:

    Basic

    $800 Per User

  • sitehelpdesk-IT supports the following payment frequencies:

    • One-Time Payment

  • No, sitehelpdesk-IT does not offer an API.

  • sitehelpdesk-IT offers support with the following options:
    • Chat

  • sitehelpdesk-IT offers training with the following options:
    • In-person , Live Online , Documentation

  • sitehelpdesk-IT supports the following languages:
    • English

  • Following are the typical users of the sitehelpdesk-IT:
    • Self-Employed , Small-Business , Midsize-Business

  • sitehelpdesk-IT supports the following deployment:
    • Cloud Hosted

  • sitehelpdesk-IT supports the following devices and operating systems:
    • Web-Based