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ServiceTeam ITSM Overview

ServiceTeam ITSM is an IT service management software designed to streamline the delivery of IT services within an organization. The platform provides tools for managing incidents, change requests, service catalogs, and problem resolution, all while adhering to ITIL best practices. ServiceTeam ITSM enables IT departments to handle service requests efficiently, improving response times and enhancing user satisfaction. Its automation capabilities reduce the workload on IT staff, while real-time analytics offer insights into service performance and potential areas for improvement. Ideal for organizations looking to improve IT support processes, ServiceTeam ITSM helps create a structured, efficient service environment that meets the evolving needs of employees and customers alike.

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ServiceTeam ITSM Screenshot & Video

Contact Details

  • Vendor Name Provance Technologies
  • Founded
  • Location Canada

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French

Industries

Financial Services, Information Technology & Services

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ServiceTeam ITSM Features

  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring

ServiceTeam ITSM Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

Plans & Packages

Basic

$45 Per User

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ServiceTeam ITSM FAQs

ServiceTeam ITSM is an IT service management software designed to streamline the delivery of IT services within an organization. The platform provides tools for managing incidents, change requests, service catalogs, and problem resolution, all while adhering to ITIL best practices. ServiceTeam ITSM enables IT departments to handle service requests efficiently, improving response times and enhancing user satisfaction. Its automation capabilities reduce the workload on IT staff, while real-time analytics offer insights into service performance and potential areas for improvement. Ideal for organizations looking to improve IT support processes, ServiceTeam ITSM helps create a structured, efficient service environment that meets the evolving needs of employees and customers alike.

  • No, ServiceTeam ITSM does not offer a free version.

  • Yes, ServiceTeam ITSM offers a free trial.

  • No, Credit Card details are not required for the ServiceTeam ITSM trial.

  • ServiceTeam ITSM offers the following pricing plans & packages:

    Basic

    $45 Per User

  • ServiceTeam ITSM supports the following payment frequencies:

    • Annual Subscription

  • No, ServiceTeam ITSM does not offer an API.

  • ServiceTeam ITSM offers support with the following options:
    • Email , Phone , Knowledge Base

  • ServiceTeam ITSM offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • ServiceTeam ITSM supports the following languages:
    • English , French

  • Following are the typical users of the ServiceTeam ITSM:
    • Self-Employed , Small-Business , Midsize-Business

  • ServiceTeam ITSM supports the following deployment:
    • Cloud Hosted

  • ServiceTeam ITSM supports the following devices and operating systems:
    • Web-Based