ServiceFocus is an IT service management (ITSM) software that helps businesses improve the management of their IT services, support processes, and customer interactions. With ServiceFocus, organizations can centralize and automate IT support, ensuring fast and efficient issue resolution for both internal users and external customers. The platform offers features like incident tracking, service requests, change management, and problem management, enabling IT teams to respond quickly to issues, manage resources effectively, and track performance metrics. ServiceFocus also supports a knowledge base, allowing users to find self-service solutions to common problems, reducing the volume of service requests. It provides real-time reporting tools, which help businesses analyze service performance, identify trends, and ensure compliance with service level agreements (SLAs). The software’s customizable dashboard offers a clear overview of support operations, helping managers make data-driven decisions. By improving the efficiency of IT support processes, ServiceFocus ensures that businesses can provide better service and reduce downtime.
HTC Global Services
1990
United States
Email
Service Catalog
