sDesk Overview

sDesk is a comprehensive IT Service Management (ITSM) software that helps organizations streamline their IT operations and deliver top-notch services to users. The platform provides a wide range of features, including incident management, problem resolution, change management, asset tracking, and service request management. With sDesk, IT teams can quickly respond to service disruptions, resolve technical issues, and ensure smooth and efficient operations across the organization. The software includes automated workflows that reduce manual intervention, speeding up the resolution process and improving service delivery. Its powerful reporting tools allow IT departments to monitor performance metrics, track service-level agreements (SLAs), and identify areas for improvement. Additionally, sDesk is designed to be highly customizable, allowing businesses to tailor the platform to their unique IT processes and requirements. By centralizing IT support and providing real-time updates, sDesk helps companies enhance their service desk efficiency and improve end-user satisfaction.

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Contact Details

  • Vendor Name sDesk
  • Founded
  • Location United Kingdom

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Financial Services, Information Technology & Services

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sDesk Features

  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring

sDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$35 Per User

sDesk FAQs

sDesk is a comprehensive IT Service Management (ITSM) software that helps organizations streamline their IT operations and deliver top-notch services to users. The platform provides a wide range of features, including incident management, problem resolution, change management, asset tracking, and service request management. With sDesk, IT teams can quickly respond to service disruptions, resolve technical issues, and ensure smooth and efficient operations across the organization. The software includes automated workflows that reduce manual intervention, speeding up the resolution process and improving service delivery. Its powerful reporting tools allow IT departments to monitor performance metrics, track service-level agreements (SLAs), and identify areas for improvement. Additionally, sDesk is designed to be highly customizable, allowing businesses to tailor the platform to their unique IT processes and requirements. By centralizing IT support and providing real-time updates, sDesk helps companies enhance their service desk efficiency and improve end-user satisfaction.

  • No, sDesk does not offer a free version.

  • Yes, sDesk offers a free trial.

  • No, Credit Card details are not required for the sDesk trial.

  • sDesk offers the following pricing plans & packages:

    Basic

    $35 Per User

  • sDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, sDesk does not offer an API.

  • sDesk offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • sDesk offers training with the following options:
    • Live Online , Documentation , Videos

  • sDesk supports the following languages:
    • English

  • Following are the typical users of the sDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • sDesk supports the following deployment:
    • Cloud Hosted

  • sDesk supports the following devices and operating systems:
    • Web-Based