Re-is a robust help desk software solution tailored for organizations seeking to enhance their customer support capabilities. Designed with user experience in mind, it streamlines the management of customer inquiries and support tickets across multiple channels, including email, social media, and chat. The software features an intuitive interface that simplifies ticket creation and tracking, enabling support teams to prioritize and resolve issues efficiently. With automation tools, Re-allows users to set up workflows that reduce manual tasks, ensuring faster response times and improved customer satisfaction. Built-in reporting and analytics tools provide valuable insights into team performance, ticket resolution metrics, and customer feedback, helping organizations identify trends and areas for improvement. Additionally, the knowledge base feature empowers customers to access self-service support, reducing the volume of incoming tickets.
Re:Desk
2013
Russia
24x7 Support
Performance Metrics
