Pivotal is a field service management software designed to enhance the efficiency and coordination of service operations for industries such as utilities, telecommunications, and home services. With Pivotal, companies can manage scheduling, dispatching, and real-time tracking of field personnel, ensuring timely service delivery. The software enables technicians to access job details, customer information, and service history on their mobile devices, enhancing their ability to complete tasks accurately and efficiently. Pivotal also includes tools for inventory management, allowing field teams to track equipment and parts in real time. The software’s reporting and analytics capabilities offer insights into workforce productivity, service response times, and customer satisfaction, helping managers optimize operations. By automating key workflows and improving communication between field teams and the back office, Pivotal enables companies to provide high-quality service and improve customer experiences.
The Normal Company
United States
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