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OneHash Chat Overview

OneHash Chat is a help desk software solution that enhances customer support through efficient communication and streamlined workflows. Designed for small to medium-sized businesses, OneHash Chat offers features like live chat, ticketing, and automated responses, allowing support teams to address customer inquiries quickly and effectively. Its intuitive interface makes it easy for agents to manage multiple conversations, ensuring no customer query goes unanswered. OneHash Chat integrates with CRM and other business tools, providing agents with customer context for personalized service. The platform’s analytics features enable managers to track response times, measure customer satisfaction, and optimize support processes. Ideal for businesses looking to improve customer experience, OneHash Chat helps teams resolve issues faster, retain customers, and build lasting relationships. With OneHash Chat, companies can enhance customer satisfaction and brand loyalty through responsive and reliable support.

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OneHash Chat Screenshot & Video

Contact Details

  • Vendor Name OneHash
  • Founded 2020
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Afrikaans, Arabic, Dutch, English, French, German, Hindi, Japanese, Portuguese, Spanish, Chinese (Simplified)

Industries

Advertising & Marketing, E-learning, Information Technology & Services

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OneHash Chat Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

OneHash Chat Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

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OneHash Chat FAQs

OneHash Chat is a help desk software solution that enhances customer support through efficient communication and streamlined workflows. Designed for small to medium-sized businesses, OneHash Chat offers features like live chat, ticketing, and automated responses, allowing support teams to address customer inquiries quickly and effectively. Its intuitive interface makes it easy for agents to manage multiple conversations, ensuring no customer query goes unanswered. OneHash Chat integrates with CRM and other business tools, providing agents with customer context for personalized service. The platform’s analytics features enable managers to track response times, measure customer satisfaction, and optimize support processes. Ideal for businesses looking to improve customer experience, OneHash Chat helps teams resolve issues faster, retain customers, and build lasting relationships. With OneHash Chat, companies can enhance customer satisfaction and brand loyalty through responsive and reliable support.

  • Yes, OneHash Chat offers a free version.

  • Yes, OneHash Chat offers a free trial.

  • No, Credit Card details are not required for the OneHash Chat trial.

  • OneHash Chat supports the following payment frequencies:

    • Monthly Subscription

  • No, OneHash Chat does not offer an API.

  • OneHash Chat offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • OneHash Chat offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • OneHash Chat supports the following languages:
    • Afrikaans , Arabic , German , English , French , Hindi , Japanese , Dutch , Portuguese , Spanish , Chinese (Simplified)

  • Following are the typical users of the OneHash Chat:
    • Self-Employed , Small-Business , Midsize-Business

  • OneHash Chat supports the following deployment:
    • Cloud Hosted

  • OneHash Chat supports the following devices and operating systems:
    • Web-Based