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NobelBiz OMNI+ Overview

NobelBiz OMNI+ is an advanced call center software solution designed to enhance customer engagement through omnichannel communication. This platform allows businesses to connect with customers via voice, email, chat, and social media, providing a seamless customer experience across multiple channels. NobelBiz OMNI+ offers features such as automatic call distribution, real-time analytics, and performance monitoring, enabling organizations to optimize their call center operations. The software's intuitive dashboard provides insights into agent performance, call volume, and customer satisfaction metrics, helping managers make informed decisions. Additionally, NobelBiz OMNI+ supports integration with various CRM systems, ensuring that customer interactions are logged and accessible for future reference. The platform also prioritizes data security and compliance, safeguarding sensitive information. With its flexible pricing plans and scalability, NobelBiz OMNI+ is ideal for businesses of all sizes looking to improve their customer service capabilities and drive growth.

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NobelBiz OMNI+ Screenshot & Video

Contact Details

  • Vendor Name nobelbiz
  • Founded 2005
  • Location United States

Support

  • 24x7 Support 24x7 Support

Training

  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, Romanian, Spanish

Industries

Information Services, Information Technology & Services, Outsourcing/Offshoring, Retail, Telecommunications

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NobelBiz OMNI+ Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking

NobelBiz OMNI+ Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

NobelBiz OMNI+ FAQs

NobelBiz OMNI+ is an advanced call center software solution designed to enhance customer engagement through omnichannel communication. This platform allows businesses to connect with customers via voice, email, chat, and social media, providing a seamless customer experience across multiple channels. NobelBiz OMNI+ offers features such as automatic call distribution, real-time analytics, and performance monitoring, enabling organizations to optimize their call center operations. The software's intuitive dashboard provides insights into agent performance, call volume, and customer satisfaction metrics, helping managers make informed decisions. Additionally, NobelBiz OMNI+ supports integration with various CRM systems, ensuring that customer interactions are logged and accessible for future reference. The platform also prioritizes data security and compliance, safeguarding sensitive information. With its flexible pricing plans and scalability, NobelBiz OMNI+ is ideal for businesses of all sizes looking to improve their customer service capabilities and drive growth.

  • No, NobelBiz OMNI+ does not offer a free version.

  • Yes, NobelBiz OMNI+ offers a free trial.

  • No, Credit Card details are not required for the NobelBiz OMNI+ trial.

  • No, NobelBiz OMNI+ does not offer an API.

  • NobelBiz OMNI+ offers support with the following options:
    • 24x7 Support

  • NobelBiz OMNI+ offers training with the following options:
    • Live Online , Documentation , Videos

  • NobelBiz OMNI+ supports the following languages:
    • English , French , Romanian , Spanish

  • Following are the typical users of the NobelBiz OMNI+:
    • Self-Employed , Small-Business , Midsize-Business

  • NobelBiz OMNI+ supports the following deployment:
    • Cloud Hosted

  • NobelBiz OMNI+ supports the following devices and operating systems:
    • Web-Based