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NetKeeper Overview

NetKeeper is a reliable help desk software solution designed to streamline customer support and incident management for businesses of all sizes. This powerful platform offers tools for ticket management, knowledge base creation, and reporting, ensuring that support teams can resolve issues efficiently. With its intuitive interface, NetKeeper allows agents to prioritize tickets, track response times, and improve overall customer satisfaction. The software also integrates with various CRM systems, providing a comprehensive view of customer interactions and support history. Elevate your customer support processes with NetKeeper for faster resolutions and improved service outcomes.

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Contact Details

  • Vendor Name Multima
  • Founded
  • Location United States

Support

  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

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NetKeeper Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

NetKeeper Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$50 Per User

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NetKeeper FAQs

NetKeeper is a reliable help desk software solution designed to streamline customer support and incident management for businesses of all sizes. This powerful platform offers tools for ticket management, knowledge base creation, and reporting, ensuring that support teams can resolve issues efficiently. With its intuitive interface, NetKeeper allows agents to prioritize tickets, track response times, and improve overall customer satisfaction. The software also integrates with various CRM systems, providing a comprehensive view of customer interactions and support history. Elevate your customer support processes with NetKeeper for faster resolutions and improved service outcomes.

  • No, NetKeeper does not offer a free version.

  • Yes, NetKeeper offers a free trial.

  • No, Credit Card details are not required for the NetKeeper trial.

  • NetKeeper offers the following pricing plans & packages:

    Basic

    $50 Per User

  • NetKeeper supports the following payment frequencies:

    • Monthly Subscription

  • No, NetKeeper does not offer an API.

  • NetKeeper offers support with the following options:
    • Chat

  • NetKeeper supports the following languages:
    • English

  • Following are the typical users of the NetKeeper:
    • Self-Employed , Small-Business , Midsize-Business