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Metaphor Contact Center Claim

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Metaphor Contact Center Overview

Metaphor Contact Center is a comprehensive call center software designed to streamline operations and enhance customer service for organizations. This platform provides tools for managing inbound and outbound calls, tracking agent performance, and analyzing customer interactions. With its user-friendly interface, supervisors can easily monitor call queues, assign tasks, and generate performance reports in real-time. Metaphor supports integration with existing CRM and help desk systems, facilitating seamless data sharing and reporting. The software includes features for call recording, analytics, and compliance management, ensuring that organizations can optimize their call center operations. By adopting Metaphor Contact Center, businesses can improve customer satisfaction, enhance agent productivity, and drive operational efficiency.

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Contact Details

  • Vendor Name USAN
  • Founded 1989
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Pharmaceuticals

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Metaphor Contact Center Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance

Metaphor Contact Center Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Metaphor Contact Center FAQs

Metaphor Contact Center is a comprehensive call center software designed to streamline operations and enhance customer service for organizations. This platform provides tools for managing inbound and outbound calls, tracking agent performance, and analyzing customer interactions. With its user-friendly interface, supervisors can easily monitor call queues, assign tasks, and generate performance reports in real-time. Metaphor supports integration with existing CRM and help desk systems, facilitating seamless data sharing and reporting. The software includes features for call recording, analytics, and compliance management, ensuring that organizations can optimize their call center operations. By adopting Metaphor Contact Center, businesses can improve customer satisfaction, enhance agent productivity, and drive operational efficiency.

  • No, Metaphor Contact Center does not offer a free version.

  • Yes, Metaphor Contact Center offers a free trial.

  • No, Credit Card details are not required for the Metaphor Contact Center trial.

  • Metaphor Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, Metaphor Contact Center does not offer an API.

  • Metaphor Contact Center offers support with the following options:
    • 24x7 Support , Chat

  • Metaphor Contact Center offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Metaphor Contact Center supports the following languages:
    • English

  • Following are the typical users of the Metaphor Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Metaphor Contact Center supports the following deployment:
    • Cloud Hosted

  • Metaphor Contact Center supports the following devices and operating systems:
    • Web-Based