Lumoa Overview

Lumoa is an innovative customer experience software that empowers businesses to enhance their customer interactions and satisfaction. With its powerful analytics and feedback tools, Lumoa helps organizations understand customer sentiments and preferences, enabling data-driven decision-making. The platform collects feedback through various channels, including surveys and social media, providing a comprehensive view of customer experiences. Lumoa's intuitive dashboard offers actionable insights, allowing businesses to identify trends and areas for improvement. Additionally, the software facilitates collaboration among teams, ensuring that everyone is aligned in enhancing the customer journey. By utilizing Lumoa, companies can create personalized experiences that resonate with their customers, leading to increased loyalty and advocacy. With its focus on continuous improvement, Lumoa positions businesses to adapt to changing customer needs, ultimately driving growth and success in today's competitive market.

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Contact Details

  • Vendor Name Lumoa
  • Founded 2016
  • Location Finland

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, Finnish, German, Spanish, Swedish


Industries

Consumer Electronics, Financial Services, Information Technology & Services, Logistics & Supply Chain, Maritime

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Lumoa Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Onboarding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Health Score
  • Arrow Icon Account Alerts
  • Arrow Icon Account Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Revenue Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Customer Engagement
  • Arrow Icon Activity Tracking
  • Arrow Icon Task Management
  • Arrow Icon NPS of Customers
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management
  • Arrow Icon Taxonomy Classification
  • Arrow Icon Tagging
  • Arrow Icon Text Analysis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Search/Filter
  • Arrow Icon Predictive Modeling
  • Arrow Icon Data Extraction
  • Arrow Icon Language Detection

Lumoa Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Simple

$629 Per Month

Lumoa FAQs

Lumoa is an innovative customer experience software that empowers businesses to enhance their customer interactions and satisfaction. With its powerful analytics and feedback tools, Lumoa helps organizations understand customer sentiments and preferences, enabling data-driven decision-making. The platform collects feedback through various channels, including surveys and social media, providing a comprehensive view of customer experiences. Lumoa's intuitive dashboard offers actionable insights, allowing businesses to identify trends and areas for improvement. Additionally, the software facilitates collaboration among teams, ensuring that everyone is aligned in enhancing the customer journey. By utilizing Lumoa, companies can create personalized experiences that resonate with their customers, leading to increased loyalty and advocacy. With its focus on continuous improvement, Lumoa positions businesses to adapt to changing customer needs, ultimately driving growth and success in today's competitive market.

  • No, Lumoa does not offer a free version.

  • Yes, Lumoa offers a free trial.

  • No, Credit Card details are not required for the Lumoa trial.

  • Lumoa offers the following pricing plans & packages:

    Simple

    $629 Per Month

  • Lumoa supports the following payment frequencies:

    • Monthly Subscription

  • No, Lumoa does not offer an API.

  • Lumoa offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Lumoa offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Lumoa supports the following languages:
    • German , English , Finnish , Spanish , Swedish

  • Following are the typical users of the Lumoa:
    • Self-Employed , Small-Business , Midsize-Business

  • Lumoa supports the following deployment:
    • Cloud Hosted

  • Lumoa supports the following devices and operating systems:
    • Web-Based

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