Lixsa is a customer service software designed to enhance the customer support experience through efficient ticketing, communication, and problem-solving tools. With Lixsa, customer service teams can organize and manage inquiries from multiple channels, including email, chat, and social media, from a single dashboard. The platform’s ticketing system allows agents to prioritize cases, assign tasks, and track progress, ensuring that issues are resolved in a timely manner. Lixsa also includes knowledge base and self-service portal options, enabling customers to find answers to common questions independently, which reduces agent workload. The software’s analytics dashboard provides insights into response times, resolution rates, and customer satisfaction, helping managers optimize support performance. Ideal for customer-centric businesses, Lixsa streamlines customer support processes, improves service quality, and fosters better relationships with clients through efficient and responsive customer care.
Walkon Livos
Spain
Proprietary
Performance Metrics
