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Jacada Fusion Overview

Jacada Fusion is an advanced call center software designed to enhance customer service and improve operational efficiency. With its intelligent automation and routing capabilities, Jacada Fusion ensures that customer inquiries are handled promptly and accurately. The software provides agents with comprehensive customer insights and tools to resolve issues effectively, leading to increased customer satisfaction. Additionally, its analytics features help managers monitor performance metrics and optimize workforce management. Transform your call center operations and elevate customer experiences with Jacada Fusion's innovative solutions.

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Jacada Fusion Screenshot & Video

Contact Details

  • Vendor Name Jacada
  • Founded 1990
  • Location United States

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar

Licensing & Deployment

  • Proprietary Proprietary

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Government Relations, Information Technology & Services, Outsourcing/Offshoring, Telecommunications

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Jacada Fusion Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking

Jacada Fusion Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Jacada Fusion FAQs

Jacada Fusion is an advanced call center software designed to enhance customer service and improve operational efficiency. With its intelligent automation and routing capabilities, Jacada Fusion ensures that customer inquiries are handled promptly and accurately. The software provides agents with comprehensive customer insights and tools to resolve issues effectively, leading to increased customer satisfaction. Additionally, its analytics features help managers monitor performance metrics and optimize workforce management. Transform your call center operations and elevate customer experiences with Jacada Fusion's innovative solutions.

  • No, Jacada Fusion does not offer a free version.

  • Yes, Jacada Fusion offers a free trial.

  • No, Credit Card details are not required for the Jacada Fusion trial.

  • No, Jacada Fusion does not offer an API.

  • Jacada Fusion offers support with the following options:
    • Chat

  • Jacada Fusion offers training with the following options:
    • In-person , Live Online , Webinar

  • Jacada Fusion supports the following languages:
    • English

  • Following are the typical users of the Jacada Fusion:
    • Self-Employed , Small-Business , Midsize-Business