IVCbox is a dynamic live chat software solution designed to help businesses improve customer engagement and provide real-time support to their website visitors. With IVCbox, businesses can instantly connect with customers, answer inquiries, resolve issues, and convert leads into sales, all through an intuitive chat interface. This software offers advanced features such as automatic chat routing, pre-chat surveys, and proactive chat invitations to ensure a seamless customer experience. IVCbox integrates seamlessly with websites, offering a fully customizable chat widget that can be styled to match your brand. The platform also provides detailed visitor analytics, allowing businesses to monitor customer activity, track conversation history, and analyze customer satisfaction. IVCbox’s chatbots and automated responses help businesses handle high volumes of inquiries while reducing response time and workload for human agents. The platform supports multi-channel communication, including web chat, SMS, and email, enabling businesses to engage with customers on their preferred channels. IVCbox also integrates with CRM and helpdesk systems to streamline workflows and provide a holistic view of customer interactions. Whether you’re in retail, hospitality, or SaaS, IVCbox offers an effective solution for enhancing customer support and driving conversions.
SmartLAb
2015
United States
24x7 Support
Transfers/Routing
