eStreamDesk Overview

eStreamDesk is a robust help desk software designed to enhance customer support and streamline ticket management for organizations. This platform offers comprehensive tools for managing customer inquiries, tracking support tickets, and improving team collaboration. With its intuitive interface, support agents can easily create, assign, and resolve tickets, ensuring that customer issues are addressed promptly. eStreamDesk includes features for automated responses, reporting, and knowledge base management, empowering customers to find answers independently and reducing response times. The software also supports multi-channel communication, allowing customers to reach out via email, chat, or phone. By leveraging eStreamDesk, organizations can improve their customer service operations, enhance customer satisfaction, and drive operational efficiency. This software is essential for businesses looking to optimize their help desk management processes.

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eStreamDesk Screenshot & Video

Contact Details

  • Vendor Name eStream
  • Founded 2002
  • Location Bulgaria

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Information Technology & Services, Internet

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eStreamDesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

eStreamDesk Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$4 Per Feature

eStreamDesk FAQs

eStreamDesk is a robust help desk software designed to enhance customer support and streamline ticket management for organizations. This platform offers comprehensive tools for managing customer inquiries, tracking support tickets, and improving team collaboration. With its intuitive interface, support agents can easily create, assign, and resolve tickets, ensuring that customer issues are addressed promptly. eStreamDesk includes features for automated responses, reporting, and knowledge base management, empowering customers to find answers independently and reducing response times. The software also supports multi-channel communication, allowing customers to reach out via email, chat, or phone. By leveraging eStreamDesk, organizations can improve their customer service operations, enhance customer satisfaction, and drive operational efficiency. This software is essential for businesses looking to optimize their help desk management processes.

  • Yes, eStreamDesk offers a free version.

  • Yes, eStreamDesk offers a free trial.

  • No, Credit Card details are not required for the eStreamDesk trial.

  • eStreamDesk offers the following pricing plans & packages:

    Basic

    $4 Per Feature

  • eStreamDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, eStreamDesk does not offer an API.

  • eStreamDesk offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • eStreamDesk offers training with the following options:
    • Live Online , Documentation

  • eStreamDesk supports the following languages:
    • English

  • Following are the typical users of the eStreamDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • eStreamDesk supports the following deployment:
    • Cloud Hosted

  • eStreamDesk supports the following devices and operating systems:
    • Web-Based