Dyalogo is a cloud-based contact center software designed to help businesses manage customer interactions across multiple channels, including voice, chat, email, and social media. The platform offers features for call routing, interactive voice response (IVR), and multi-channel communication, ensuring that customers receive timely and efficient support. Dyalogo includes real-time analytics and reporting tools that allow managers to track key performance indicators, such as call volume, response time, and customer satisfaction. The software supports integration with CRM systems, providing agents with customer data to personalize interactions and resolve issues faster. With its intuitive interface and automation features, Dyalogo helps businesses enhance customer service, improve team productivity, and optimize contact center performance.
Dyalogo SAS
Colombia
Proprietary
Call Recording