Does Desku.io offer a free version?

No, Desku.io does not offer a free version.

Does Desku.io offer a free trial?

Yes, Desku.io offers a free trial.

Are Credit Card details required for the Desku.io trial?

No, Credit Card details are not required for the Desku.io trial.

What are the pricing plans & packages of Desku.io?

Desku.io offers the following pricing plans and packages: Startup - $19 (Per Month) .

What payment frequencies does Desku.io offer?

Desku.io supports the following payment frequencies: Annual Subscription, Monthly Payment

What type of support options does Desku.io offer?

Desku.io offers support with the following options: Email, Phone, Chat, Knowledge Base

What type of training options does Desku.io offer?

Desku.io offers training with the following options: Live Online, Documentation, Videos

What different languages does Desku.io support?

Desku.io supports the following languages: english

Typical users of Desku.io include: Self-Employed, Small-Business

What deployment options does Desku.io support?

Desku.io supports the following deployment options: Cloud Hosted

What devices and operating systems does Desku.io support?

Desku.io supports the following devices and operating systems: Web-Based, Mac

Desku.io Reviews Oct 2025: Pricing & Features

Desku.io Overview

Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket management, ensuring timely and organized responses to customer inquiries. Desku.io includes insightful analytics, helping businesses understand customer needs and improve service quality. Its user-friendly interface and customizable workflows make it adaptable for different business sizes. Particularly beneficial for online retailers, Desku.io focuses on enhancing customer experience and boosting satisfaction, making it a valuable tool in the competitive e-commerce space.

Desku Technologies
2022
United States
11-50

Support

Email
Phone
Chat
Knowledge Base

Training

Live Online
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
Mac

Typical Customers

Self-Employed
Small-Business

Languages Supported

English

Industries

Banking, Computer Software, Government Administration, Human Resources

Desku.io Features

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Lead Generation Software

Pipeline Management
Lead Qualification
Contact Management
Email Marketing
Web Forms
Lead Capture
Contact Database
CRM
Activity Tracking
Event Triggered Actions
Campaign Planning
Lead Segmentation
Lead Management
Customer Segmentation
Chat/Messaging
Prospecting Tools
Campaign Management
Engagement Tracking
Auto-Responders
Social Media Integration
Conversion Tracking
Multi-Channel Marketing
Lead Nurturing
Email Management
Campaign Analytics
Drip Campaigns
Landing Pages
Multi-Campaign
Lead Verification
Forms Management
Lead Scoring

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Conversational Marketing Platform Software

Product Recommendations
Multi-Channel Communication
SMS Messaging
Group Messaging
Video Chat
Human Handover
Email Automation
Audience Targeting
Lead Distribution
Chatbot
Appointment Scheduling
Lead Qualification

Customer Communications Management Software

Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Desku.io Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

7 Days

Free Version

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

Startup

$19 Per Month

Desku.io FAQs

No, Desku.io does not offer a free version.

Yes, Desku.io offers a free trial.

No, Credit Card details are not required for the Desku.io trial.

Desku.io offers the following pricing plans & packages:

Startup

$19 Per Month

Desku.io supports the following payment frequencies:
- Annual Subscription , Monthly Payment

Yes, Desku.io offers an API.

Desku.io offers support with the following options:
- Email , Phone , Chat , Knowledge Base

Desku.io offers training with the following options:
- Live Online , Documentation , Videos

Desku.io supports the following languages:
- English

Following are the typical users of the Desku.io:
- Self-Employed , Small-Business

Desku.io supports the following deployment:
- Cloud Hosted

Desku.io supports the following devices and operating systems:
- Web-Based , Mac

Desku.io Claim

Desku.io Overview