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Contivio Contact Center Overview

Contivio Contact Center is an advanced call center software solution designed to elevate customer service and improve operational efficiency. This cloud-based platform enables organizations to manage inbound and outbound calls seamlessly, providing a comprehensive suite of features to enhance call handling. Key functionalities include intelligent call routing, interactive voice response (IVR), and real-time analytics, which allow businesses to optimize their call processes. Contivio integrates with various customer relationship management (CRM) systems, ensuring that agents have access to vital customer information for more personalized interactions. Its user-friendly dashboard presents performance metrics, empowering managers to make informed decisions and drive improvements. With a focus on enhancing customer engagement and satisfaction, Contivio Contact Center is essential for businesses aiming to elevate their service standards and foster long-term client relationships.

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Contivio Contact Center Screenshot & Video

Contact Details

  • Vendor Name Contivio
  • Founded 2007
  • Location United States

Support

    NA

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Accounting, Consumer Services, Food & Beverages, Media, Wholesale

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Contivio Contact Center Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Customizable Reports
  • Arrow Icon Activity Dashboard
  • Arrow Icon Commenting/Notes
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Data Import/Export
  • Arrow Icon Lead Scoring
  • Arrow Icon Document Management
  • Arrow Icon Email Templates
  • Arrow Icon Call Logging
  • Arrow Icon Search/Filter

Contivio Contact Center Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$79 Per Month

Contivio Contact Center FAQs

Contivio Contact Center is an advanced call center software solution designed to elevate customer service and improve operational efficiency. This cloud-based platform enables organizations to manage inbound and outbound calls seamlessly, providing a comprehensive suite of features to enhance call handling. Key functionalities include intelligent call routing, interactive voice response (IVR), and real-time analytics, which allow businesses to optimize their call processes. Contivio integrates with various customer relationship management (CRM) systems, ensuring that agents have access to vital customer information for more personalized interactions. Its user-friendly dashboard presents performance metrics, empowering managers to make informed decisions and drive improvements. With a focus on enhancing customer engagement and satisfaction, Contivio Contact Center is essential for businesses aiming to elevate their service standards and foster long-term client relationships.

  • No, Contivio Contact Center does not offer a free version.

  • Yes, Contivio Contact Center offers a free trial.

  • No, Credit Card details are not required for the Contivio Contact Center trial.

  • Contivio Contact Center offers the following pricing plans & packages:

    Basic

    $79 Per Month

  • Contivio Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, Contivio Contact Center does not offer an API.

  • Contivio Contact Center offers training with the following options:
    • In-person , Live Online , Documentation

  • Contivio Contact Center supports the following languages:
    • English

  • Following are the typical users of the Contivio Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Contivio Contact Center supports the following deployment:
    • Cloud Hosted

  • Contivio Contact Center supports the following devices and operating systems:
    • Web-Based

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