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ConSol CM/Complaint Claim

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ConSol CM/Complaint Overview

ConSol CM/Complaint is a robust issue tracking software designed to help organizations manage and resolve customer complaints efficiently. This platform provides tools for logging complaints, tracking progress, and ensuring timely resolutions through an intuitive interface. Users can categorize issues, assign responsibilities, and monitor status updates, enhancing accountability within the organization. ConSol CM/Complaint improves communication among teams, facilitating collaboration in resolving customer concerns. The software supports reporting capabilities, allowing users to analyze complaint trends and identify areas for improvement. By adopting this solution, organizations can enhance their complaint management processes, improve customer satisfaction, and drive operational efficiency.

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Contact Details

  • Vendor Name ConSol Consulting & Solutions Software
  • Founded 1984
  • Location Germany

Support

  • Email Email
  • Phone Phone
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Insurance

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ConSol CM/Complaint Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management

ConSol CM/Complaint Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

ConSol CM Cloud Starter

$69 Per User

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ConSol CM/Complaint FAQs

ConSol CM/Complaint is a robust issue tracking software designed to help organizations manage and resolve customer complaints efficiently. This platform provides tools for logging complaints, tracking progress, and ensuring timely resolutions through an intuitive interface. Users can categorize issues, assign responsibilities, and monitor status updates, enhancing accountability within the organization. ConSol CM/Complaint improves communication among teams, facilitating collaboration in resolving customer concerns. The software supports reporting capabilities, allowing users to analyze complaint trends and identify areas for improvement. By adopting this solution, organizations can enhance their complaint management processes, improve customer satisfaction, and drive operational efficiency.

  • No, ConSol CM/Complaint does not offer a free version.

  • Yes, ConSol CM/Complaint offers a free trial.

  • No, Credit Card details are not required for the ConSol CM/Complaint trial.

  • ConSol CM/Complaint offers the following pricing plans & packages:

    ConSol CM Cloud Starter

    $69 Per User

  • ConSol CM/Complaint supports the following payment frequencies:

    • Monthly Subscription

  • No, ConSol CM/Complaint does not offer an API.

  • ConSol CM/Complaint offers support with the following options:
    • Email , Phone , FAQs/Forum

  • ConSol CM/Complaint offers training with the following options:
    • In-person , Live Online , Documentation

  • ConSol CM/Complaint supports the following languages:
    • English

  • Following are the typical users of the ConSol CM/Complaint:
    • Self-Employed , Small-Business , Midsize-Business

  • ConSol CM/Complaint supports the following deployment:
    • Cloud Hosted , On-Premise

  • ConSol CM/Complaint supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux