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ConfirmKit Overview

ConfirmKit is a robust customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction. It offers a range of features including ticket management, live chat, knowledge base creation, and multi-channel support, allowing businesses to address customer inquiries efficiently and effectively. ConfirmKit's intuitive interface enables support teams to track and resolve issues promptly, while automation tools help streamline repetitive tasks and ensure consistent service quality. Additionally, the software provides detailed analytics and reporting, offering insights into customer behavior, support team performance, and service trends. By centralizing customer interactions and optimizing support workflows, ConfirmKit empowers businesses to build strong, lasting relationships with their customers.

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Contact Details

  • Vendor Name ConfirmKit
  • Founded 2017
  • Location United States

Support

  • Email Email
  • Chat Chat

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Business Supplies & Equipment, Consumer Services, Entertainment, Information Technology & Services, Retail

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ConfirmKit Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Social Media Integration
  • Arrow Icon Paper-Based
  • Arrow Icon Data Import/Export
  • Arrow Icon Multi-Language
  • Arrow Icon Benchmarking
  • Arrow Icon Question Branching
  • Arrow Icon Template Management
  • Arrow Icon Statistical Analysis
  • Arrow Icon Phone-Based
  • Arrow Icon Real Time Data
  • Arrow Icon Customer Segmentation
  • Arrow Icon Survey Builder
  • Arrow Icon Face-to-Face
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Customizable Questions
  • Arrow Icon Monitoring
  • Arrow Icon Panel Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Drag & Drop
  • Arrow Icon Trend Analysis
  • Arrow Icon Question Library
  • Arrow Icon Email Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Conditional Logic
  • Arrow Icon Activity Tracking
  • Arrow Icon Charting
  • Arrow Icon Multiple User Accounts
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Onboarding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Health Score
  • Arrow Icon Account Alerts
  • Arrow Icon Account Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Revenue Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Customer Engagement
  • Arrow Icon Activity Tracking
  • Arrow Icon Task Management
  • Arrow Icon NPS of Customers
  • Arrow Icon User Research Analysis
  • Arrow Icon Prototype Creation
  • Arrow Icon Heatmaps
  • Arrow Icon Usability Testing
  • Arrow Icon User Journeys
  • Arrow Icon Unmoderated Testing
  • Arrow Icon For Websites
  • Arrow Icon Screen Activity Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Data Import/Export
  • Arrow Icon For Mobile
  • Arrow Icon Collaboration Tools
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

ConfirmKit Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$29 Per Feature

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ConfirmKit FAQs

ConfirmKit is a robust customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction. It offers a range of features including ticket management, live chat, knowledge base creation, and multi-channel support, allowing businesses to address customer inquiries efficiently and effectively. ConfirmKit's intuitive interface enables support teams to track and resolve issues promptly, while automation tools help streamline repetitive tasks and ensure consistent service quality. Additionally, the software provides detailed analytics and reporting, offering insights into customer behavior, support team performance, and service trends. By centralizing customer interactions and optimizing support workflows, ConfirmKit empowers businesses to build strong, lasting relationships with their customers.

  • No, ConfirmKit does not offer a free version.

  • Yes, ConfirmKit offers a free trial.

  • No, Credit Card details are not required for the ConfirmKit trial.

  • ConfirmKit offers the following pricing plans & packages:

    Basic

    $29 Per Feature

  • ConfirmKit supports the following payment frequencies:

    • Monthly Subscription

  • No, ConfirmKit does not offer an API.

  • ConfirmKit offers support with the following options:
    • Email , Chat

  • ConfirmKit offers training with the following options:
    • Live Online

  • ConfirmKit supports the following languages:
    • English

  • Following are the typical users of the ConfirmKit :
    • Self-Employed , Small-Business , Midsize-Business

  • ConfirmKit supports the following deployment:
    • Cloud Hosted

  • ConfirmKit supports the following devices and operating systems:
    • Web-Based