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Cognigy.AI Overview

Cognigy.AI is a leading Conversational AI Platform Software designed to enable enterprises to create and manage intelligent virtual agents and chatbots for customer service, support, and engagement. It offers a comprehensive platform for designing, deploying, and optimizing conversational experiences across multiple channels, including web, mobile, voice assistants, and messaging platforms. Cognigy.AI features an intuitive graphical interface for building conversational flows without coding, utilizing natural language understanding (NLU) to interpret user intents and deliver accurate responses. The software includes advanced capabilities such as context management, multilingual support, and integration with backend systems, ensuring personalized and context-aware interactions. Additionally, Cognigy.AI provides robust analytics and monitoring tools, offering insights into conversation performance, user satisfaction, and AI accuracy, empowering organizations to continuously improve their virtual agents. The platform also supports enterprise-grade security, compliance, and scalability, making it suitable for large organizations across various industries. With its powerful functionality and user-friendly design, Cognigy.AI empowers businesses to enhance customer engagement, reduce operational costs, and deliver exceptional conversational experiences effectively.

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Cognigy.AI Screenshot & Video

Contact Details

  • Vendor Name Cognigy
  • Founded 2016
  • Location Germany

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Mongolian, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Samoan, Serbian, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Tatar, Telugu, Thai, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Assamese, Bashkir, Chuvash, Scottish Gaelic, Gujarati, Haitian, Iloko, Central Khmer, Kirghiz, Kurdish, Marathi, Burmese, Newari, Oriya, Punjabi, Pushto, Quechua, Sanskrit, Sindhi, Tagalog, Uighur, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Tonga (Tonga Islands)

Industries

Information Technology & Services, Management Consulting

Cognigy.AI Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Virtual Personal Assistant (VPA)
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon API
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Language
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Collaboration Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Chatbot
  • Arrow Icon For eCommerce
  • Arrow Icon Speech Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Content Generation
  • Arrow Icon Data Augmentation
  • Arrow Icon Creative Design
  • Arrow Icon Virtual Characters and Avatars
  • Arrow Icon Automated Image & Video Editing
  • Arrow Icon Natural Language Processing
  • Arrow Icon Simulation and Scenario Generation
  • Arrow Icon Personalization and Recommendation
  • Arrow Icon Prompt Engineering
  • Arrow Icon Conditional Generation
  • Arrow Icon Transfer Learning and Fine-tuning
  • Arrow Icon Adversarial Training
  • Arrow Icon Interactive and Co-Creative Systems
  • Arrow Icon Transformer Model
  • Arrow Icon API
  • Arrow Icon Code Generation
  • Arrow Icon Variation Autoencoder Models
  • Arrow Icon Foundation Model
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Requirements Management
  • Arrow Icon Drag & Drop
  • Arrow Icon Workflow Management
  • Arrow Icon Performance Monitoring
  • Arrow Icon Data Aggregation and Publishing
  • Arrow Icon Business Process Automation
  • Arrow Icon Templates
  • Arrow Icon Iteration Management
  • Arrow Icon Collaborative Development
  • Arrow Icon Web/Mobile App Development
  • Arrow Icon Visual Modeling
  • Arrow Icon Deployment Management
  • Arrow Icon Integrations Management
  • Arrow Icon AI-assisted Development
  • Arrow Icon Artificial Intelligence

Cognigy.AI Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$2500 Per Month

Top Cognigy.AI Alternatives

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Zendesk Suite

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Genesys Cloud CX

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Cognigy.AI FAQs

Cognigy.AI is a leading Conversational AI Platform Software designed to enable enterprises to create and manage intelligent virtual agents and chatbots for customer service, support, and engagement. It offers a comprehensive platform for designing, deploying, and optimizing conversational experiences across multiple channels, including web, mobile, voice assistants, and messaging platforms. Cognigy.AI features an intuitive graphical interface for building conversational flows without coding, utilizing natural language understanding (NLU) to interpret user intents and deliver accurate responses. The software includes advanced capabilities such as context management, multilingual support, and integration with backend systems, ensuring personalized and context-aware interactions. Additionally, Cognigy.AI provides robust analytics and monitoring tools, offering insights into conversation performance, user satisfaction, and AI accuracy, empowering organizations to continuously improve their virtual agents. The platform also supports enterprise-grade security, compliance, and scalability, making it suitable for large organizations across various industries. With its powerful functionality and user-friendly design, Cognigy.AI empowers businesses to enhance customer engagement, reduce operational costs, and deliver exceptional conversational experiences effectively.

  • No, Cognigy.AI does not offer a free version.

  • Yes, Cognigy.AI offers a free trial.

  • No, Credit Card details are not required for the Cognigy.AI trial.

  • Cognigy.AI offers the following pricing plans & packages:

    Basic

    $2500 Per Month

  • Cognigy.AI supports the following payment frequencies:

    • Monthly Subscription

  • No, Cognigy.AI does not offer an API.

  • Cognigy.AI offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Cognigy.AI offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Cognigy.AI supports the following languages:
    • Afrikaans , Amharic , Arabic , Assamese , Azerbaijani , Bashkir , Belarusian , Bengali , Bosnian , Bulgarian , Catalan , Cebuano , Czech , Chuvash , Welsh , Danish , German , Greek , English , Esperanto , Estonian , Basque , Persian , Finnish , French , Scottish Gaelic , Irish , Galician , Gujarati , Haitian , Hebrew , Hindi , Croatian , Hungarian , Armenian , Iloko , Indonesian , Icelandic , Italian , Javanese , Japanese , Kannada , Georgian , Kazakh , Central Khmer , Kirghiz , Korean , Kurdish , Latin , Latvian , Lithuanian , Luxembourgish , Malayalam , Marathi , Macedonian , Malagasy , Mongolian , Malay , Burmese , Nepali , Newari , Dutch , Norwegian , Oriya , Punjabi , Polish , Portuguese , Pushto , Quechua , Romanian , Russian , Sanskrit , Sinhala , Slovak , Slovenian , Sindhi , Somali , Spanish , Albanian , Serbian , Sundanese , Swahili , Swedish , Tamil , Tatar , Telugu , Tajik , Tagalog , Thai , Turkmen , Turkish , Uighur , Ukrainian , Urdu , Uzbek , Vietnamese , Yiddish , Yoruba , Chinese (Simplified) , Chinese (Traditional) , Tibetan , Fijian , Maltese , Maori , Samoan , Tonga (Tonga Islands) , Xhosa

  • Following are the typical users of the Cognigy.AI:
    • Self-Employed , Small-Business , Midsize-Business

  • Cognigy.AI supports the following deployment:
    • Cloud Hosted , On-Premise

  • Cognigy.AI supports the following devices and operating systems:
    • Web-Based , Windows , Linux

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