Call Progress Analysis Overview

Call Progress Analysis is a specialized auto dialer software designed to optimize the call center operations by analyzing and managing outbound calls. The software utilizes advanced algorithms to detect whether a call has been answered by a live person, voicemail, or fax machine, ensuring that agents only spend time on valuable conversations. Call Progress Analysis integrates with CRM systems and provides real-time analytics, allowing managers to monitor performance, optimize call routing, and improve agent productivity. This software is ideal for telemarketing, customer support, and survey-based industries, helping businesses improve call center efficiency and reduce operational costs.

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Call Progress Analysis Screenshot & Video

Contact Details

  • Vendor Name LumenVox
  • Founded
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Automotive, E-learning, Financial Services, Insurance, Real Estate

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Call Progress Analysis Features

  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring

Call Progress Analysis Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Call Progress Analysis FAQs

Call Progress Analysis is a specialized auto dialer software designed to optimize the call center operations by analyzing and managing outbound calls. The software utilizes advanced algorithms to detect whether a call has been answered by a live person, voicemail, or fax machine, ensuring that agents only spend time on valuable conversations. Call Progress Analysis integrates with CRM systems and provides real-time analytics, allowing managers to monitor performance, optimize call routing, and improve agent productivity. This software is ideal for telemarketing, customer support, and survey-based industries, helping businesses improve call center efficiency and reduce operational costs.

  • No, Call Progress Analysis does not offer a free version.

  • Yes, Call Progress Analysis offers a free trial.

  • No, Credit Card details are not required for the Call Progress Analysis trial.

  • No, Call Progress Analysis does not offer an API.

  • Call Progress Analysis offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Call Progress Analysis offers training with the following options:
    • Live Online , Documentation , Videos

  • Call Progress Analysis supports the following languages:
    • English

  • Following are the typical users of the Call Progress Analysis:
    • Self-Employed , Small-Business , Midsize-Business

  • Call Progress Analysis supports the following deployment:
    • Cloud Hosted , On-Premise

  • Call Progress Analysis supports the following devices and operating systems:
    • Web-Based , Windows , Linux