Regardless of the business's size and industry type, it is only scaled if it gets new customers and can continuously satisfy existing customers. To make sure that happens, investing in the best customer relationship management solution that offers essential features like contact database management, leads management, pipeline management, email marketing, and integrations would be a game changer. Our research says that the Nimble CRM software is simple, easy to use, and has all the fundamental features required to scale any business. It may help you convert leads into paying customers. But how will it help your business? Is it worth the money? Hang tight. In this extensive Nimble CRM review, you will learn Nimble’s features, pricing, integrations, and more crucial information that will help you decide whether Nimble is right for your business.
What is Nimble CRM?
Nimble CRM software is one of the most popular CRM tools thousands of businesses and countries use worldwide. It is a robust CRM tool equipped with fascinating features that make it relationship-focused for solopreneurs and small businesses. It includes relationship management, social profile matching, email extensions, deal reports, automation, group email marketing, dashboard, segmentation, and more.
Using the tool’s fascinating features, businesses can boost contacts with social and business data and make it work across multi-channels. Moreover, the tool is not just sales-driven. It is a relationship-focused CRM that helps nurture leads and manage contacts as best as possible.
Furthermore, the tool can work anywhere. Users can effortlessly create new contacts or work on existing contacts directly from integrated apps.
Nimble CRM Software: Business Sizes
Nimble CRM is preferable for any business, regardless of size, due to its rich features. However, our research uncovers that the following businesses are Nimble’s typical customer base:
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- Non-profit
- Freelancers
- Small businesses
- Mid-size businesses
- Public Administrations
Nimble CRM Software: Language Support
According to our research, the Nimble CRM tool only supports the English language. Users who do not know English cannot leverage Nimble CRM for their businesses.
Zoho, Zendesk, and HubSpot are one of the leading CRM software that supports multiple languages. You might find them helpful.
Nimble CRM System: Mobile Devices Support
Nimble CRM software offers a robust mobile application. The mobile app can efficiently run on Android and iOS mobile devices. It empowers Nimble mobile app users with a strong pipeline and contact relationship manager for Google and Microsoft 365.
The robust mobile app provides full access to the Nimble CRM database and assists users in performing many activities, such as:
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- New contact researching on the go
- Managing sales with visual pipelines
- Accessing conversation history
- Sending emails
- Preparing for meetings
Nimble CRM Tool: API Support
Nimble CRM software supports APIs for many admin activities. For instance, admins can access the stored data on the Nimble platform using REST API. Additionally, Nimble has other APIs in the context of extensions, mobile customers, web customers, and more.
Nimble CRM Software: Integration Support
Nimble CRM offers in-house integration with Microsoft 365 and Google Workspaces. It also supports third-party integration with other premium applications. You can find them at Nimble marketplace, where users can search for their favorite apps and integrate with them as add-ons. For example, Nimble can seamlessly sync and integrate with Zapier, RightSignature, Adobe Commerce, Constant Contact, QuickBooks Online Advanced, Dropbox Business, HubSpot Marketing Hub, Recurly, Gmail, FullContact, ActiveCampaign, Zoho CRM, Webex, TalkDesk, Intercom.io, Marketo, and more.
Is Nimble CRM Right For Your Business?
As per our experts’ research, Nimble CRM software is easy to use, budget-friendly, and full of essential features. The features it offers in such affordable pricing are lead qualification workflows, activity tracking, email tracking, call logging, enrichment credits, pipeline management, Nimble prospector, and API support. By seeing these advanced features, there is no doubt that the solution is suitable for any business, regardless of its size and industry.
The tool also offers a simple yet powerful Nimble mobile app for users who are working mobile. They can easily access the deals pipelines and do crucial operations on the mobile app that they can do on the web-based version on the go. Furthermore, the solution provides good customer support compared to the pricing. Users will get a robust knowledge base, live chat, email support, and weekly Q&A sessions.
However, some users are really eager to see more advanced features in the Nimble. The AI is a bit slow compared to other rivals. Additionally, the tool can be expensive if users require additional add-ons. Moreover, the solution does not have all the needed customer support ways. For example, phone support. In other words, it might not work for medium to large-size businesses.
Nimble CRM Software: Easy to Use
Our experts have found the Nimble CRM tool’s user interface surprisingly easy to use even though the software provides tons of features. More importantly, we found the solution’s pipeline management and dashboard more user-friendly. Users can view all deals clearly and easily showcase them on the dashboard.
Yet, according to some users, its design is a bit complex and sometimes creates confusion. Additionally, Nimble is not mobile-responsive. It means the tool’s web-based version will not fit mobile devices automatically.
Nimble CRM Software: Pricing
In our in-depth research, we noticed that the Nimble CRM tool has the most straightforward pricing package. It offers a Nimble Business plan. The plan is budget-friendly and has powerful features that can help enrich team relationships. What’s more, Nimble CRM provides a 14-day free trial for the paid plan to check whether the tool has all the features that you require.
| Billed Annually | Billed Monthly | |
| Nimble Business | $24.90 Per User / Month | $29.90 Per User / Month |
Nimble Business
As we mentioned above, Nimble CRM has a simple subscription plan. It starts at $24.90 per user/month, where users are billed annually. Furthermore, users can choose to be billed monthly. However, they will be charged $29.90 per user/month for monthly billing.
The Nimble Business plan provides a wide range of robust features at affordable pricing, such as contact management, calendar sync, unified message inbox, contact records, custom fields, social media signals, business insights capture, group messaging, pipeline management, and integrations. Additionally, Nimble offers 25,000 contacts, 2 Gigabytes of storage, and 1,000 custom fields per user.
However, the Nimble CRM software does not offer any free version. Hence, users must subscribe to the Nimble Business with a monthly or yearly billing cycle to leverage its fruitful features. Moreover, according to some users, the tool requires more advanced features to perform large-sized businesses’ complex business processes.
Nimble CRM Software: Best Features
We found in our research that the Nimble CRM tool is one of the most popular CRM tools with cost-effective pricing. Even with its affordable pricing plan, Nimble CRM offers top-notch features. Some of them are as follows:
› Contact Management: Nimble provides a unified contact management system where it automatically syncs all contacts from users’ other business accounts and allows them to access and manage contacts from a single place easily.
› Contact Segmentation: The tool enables users to sort their contacts into different segments. This way, users can make other groups of contacts perform various activities, like sending targeted emails and messages.
› Lead Qualification: The tool allows users to boost lead qualification by using the Kanban board to identify and sort which leads are ready to be converted into clients. This way, users can improve the deal closing rate.
› Pipeline Management: This feature provides users with multiple customizable pipelines. The tool automates the process and syncs all team’s actions, events, processes, and communications with every deal to ensure everyone is updated with critical information.
› Nimble Prospector: Nimble Prospector updates users' contact database with the latest emails, contact numbers, locations, and company titles with the help of AI and Enrichment Credits.
› Sales Forecasting: Using the tool’s analytical ability, users can generate crucial metrics and in-depth reports to forecast sales to reach a profitable business decision accurately.
› Email Tracking: This feature allows users to keep track of their sent emails so they will get notifications as soon as the email is open. This way, users know precisely when to take appropriate action.
› Email Marketing: Users can easily send personalized bulk emails with reporting, analytics, and tracking abilities using the solution’s group messaging.
› Task Management: The tool allows users to easily create new tasks such as meetings, reminders, follow-up calls, and messages. It also allows users to edit or delete previous tasks.
› Mobile App: Using Nimble CRM’s mobile app, users can access contacts and deals from anywhere to efficiently perform different business processes.
› Integration: The software supports seamless integration with many popular apps like Google Workspace and Microsoft 365. The integration works as an extension of their features and enhances their capabilities.
Nimble CRM System: Customer Support
In our extensive research on the Nimble CRM tool, we found somewhat mixed reviews about their customer support service. We found Nimble offers customer support using the following ways:
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- Knowledge Base
- Email/Help Desk
- FAQs/Forum
- Chat
The Nimble CRM software offers a robust and extensive knowledge base. It is full of helpful articles and blogs where users can get answers to their everyday issues freely. Users can also access the video library, where walk-through and demo videos are accessible for every tool feature.
However, users have to contact their customer support team from Monday to Friday during 9:00 AM to 5:00 PM office hours for email and live chat support. And some users say they got a response at next working day. Additionally, there is no phone support as of now.
Popular Industries Using Nimble CRM Software
Due to its relationship-focused approach, the tool is loved by thousands of businesses across vast industries. In our extended research, we found the following industries are leveraging Nimble CRM the most:
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- For wholesalers and distributors
- For event planners and managers
- Architect industry
- Financial industry
- Fitness Industry
Nimble CRM Software: Pros & Cons
In our in-depth analysis of the Nimble CRM tool, we have found some noticeable advantages and disadvantages of the tools. They are as follows:
Pros
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- A 14-day free trial for a paid version
- Cost-effective pricing
- Easy-to-use sales pipeline features
- Best for solopreneurs and small teams
- Seamless integrations with Google Workspace and Microsoft 365
- Nimble Prospector extension for profile enrichment
- Offers a mobile application
Cons
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- No free version
- No phone support
- Limited live chat support
- Limited 25,000 contacts (have to pay for additional 10,000 contacts)
Nimble CRM Software: Best Alternatives
According to our research, Nimble CRM offers all the fundamental features that are necessary to engage more customers, improve user experience, and increase ROI. However, if you do not find the tool useful for your business requirements, the following is a list of the 10 best alternatives of the Nimble CRM tool that might catch your eye:
Nimble CRM Tool: Technical Details
In our thorough research of the Nimble CRM tool, we found some critical technical details about Nimble. They might help you understand the tool’s compatibility. They are mentioned as follows:
Deployment
In this section, we mentioned the different ways users can deploy the Nimble CRM tool:
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- SaaS
- Cloud
- Web-based
- Mobile - Android
- Mobile - iOS
Training
If you are looking for different ways to leverage training sessions of the Nimble CRM tool for yourself or for your employees, they are as follows:
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- Webinars
- Videos
- Documentation
Final Verdict
Our research says that the Nimble CRM software is simple yet equipped with advanced features that are suitable for every industry. Advanced features that include custom deal dashboard reports and lead qualification workflows are really something. Moreover, you can deploy the Nimble CRM in more than one convenient way, like Cloud, web-based, and on mobile devices like Android, iPad, and iPhone.
If we talk about the different ways users can leverage training, they have options from webinars, videos, and documentation. Nimble has a vast video library full of demo videos to learn any features of the tool.
However, the Nimble CRM tool lacks some crucial features that its competitors have. I.e., more advanced analytical abilities. This does not affect if you are a solopreneur or a small team with limited business operations. On the other hand, the solution feels slightly slower for more complex business operations.
Furthermore, if you are looking for exceptional customer support, you might not find it in the Nimble CRM tool. Unfortunately, Nimble does not provide phone support.
FAQs
What Kind of Software is Nimble?
Nimble is a relationship-focused SaaS CRM tool. It enables users to efficiently manage leads, prospects, and customers with its robust features to crack more deals and boost customer satisfaction and retention rate.
Is Nimble CRM Cloud Based?
Nimble CRM software is a cloud-based tool that can run regardless of location. Users can effortlessly access their contact database practically from anywhere. They only need a compatible device with an active internet connection.
Is Nimble CRM Free?
Unfortunately, Nimble CRM software does not provide a free version. However, it offers a 14-day free trial for its paid version.
Does Nimble CRM Offer Mobile Application?
Nimble CRM system has a powerful mobile application that is compatible with Android and iOS mobile devices.
