Best Customer Experience Software for Small Businesses (Free & Paid)

ListedKit is an innovative real estate transaction management software designed to streamline the complexities of property transactions for real estate agents, brokers, and agencies. It provides an intuitive platform to track and manage the various stages of property transactions, from listing to closing. ListedKit allows real estate professionals to store and organize property details, client inf... Read more about ListedKit

hello24.ai is an innovative conversational AI platform designed to enhance customer engagement through intelligent, automated interactions. The platform leverages advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, offering a human-like experience. hello24.ai can be integrated into websites, mobile apps, and messa... Read more about hello24.ai

Crumble is a powerful customer experience software designed to help businesses enhance their customer satisfaction and engagement through actionable insights. The platform uses advanced analytics to track customer interactions across various touchpoints, from social media and websites to customer service interactions and product reviews. Crumble provides real-time feedback on customer sentiments, ... Read more about Crumble

Fancy Support is an advanced customer experience software designed to help businesses enhance their interactions with customers. This platform provides comprehensive tools for managing support requests, tracking customer feedback, and analyzing service performance, ensuring that organizations can deliver exceptional service. Users can easily create support tickets, categorize inquiries, and monito... Read more about Fancy Support

Field Solution Group is a reputation management software designed to help businesses monitor, manage, and enhance their online reputation. The platform provides tools for tracking customer reviews, responding to feedback, and analyzing sentiment across various online platforms, including social media, review sites, and search engines. Field Solution Group allows businesses to monitor brand mention... Read more about Field Solution Group

CXONCLOUD is a cutting-edge customer loyalty software solution that empowers businesses to cultivate lasting relationships with their customers. By utilizing advanced analytics and personalized engagement strategies, CXONCLOUD helps organizations understand their customers' preferences and behaviors, enabling tailored marketing campaigns that resonate deeply. The platform features robust tools for... Read more about CXONCLOUD

Feedback INN is a cutting-edge customer experience software designed to help businesses collect, analyze, and act on customer feedback. With its user-friendly interface, the software allows organizations to create customized surveys, polls, and feedback forms tailored to their specific needs. Feedback INN provides real-time analytics, enabling teams to gain valuable insights into customer sentimen... Read more about Feedback INN

123ORM.com is a specialized Reputation Management Software designed to help businesses monitor, manage, and improve their online reputation. It offers a platform for tracking online reviews, social media mentions, and customer feedback across various platforms. 123ORM.com features sentiment analysis tools that categorize feedback as positive, negative, or neutral, allowing businesses to respond ap... Read more about 123ORM.com

Umanest is a business performance management software that helps organizations set goals, track KPIs, and monitor overall performance across departments. The platform provides tools for aligning business objectives, evaluating team progress, and analyzing results, supporting strategic growth initiatives. Umanest’s customizable dashboards allow users to view real-time metrics, identify trends, an... Read more about Umanest

Opportunity CRM is a versatile customer relationship management software designed to help businesses track, manage, and nurture their customer interactions more effectively. This platform offers a comprehensive set of tools for managing leads, sales, customer communications, and pipeline activities in one place. Opportunity CRM enables users to create detailed customer profiles, track sales progre... Read more about Opportunity CRM

Twyg is a customer experience (CX) software that helps businesses enhance interactions with customers across various touchpoints. With Twyg, companies can track and analyze customer behavior, preferences, and feedback to provide personalized experiences that increase satisfaction and loyalty. The platform integrates with CRM systems, marketing automation tools, and customer service channels to pro... Read more about Twyg

Partenero is a customer journey mapping tool designed to help businesses visualize, analyze, and optimize the path that customers take from awareness to purchase and beyond. With its intuitive interface, Partenero allows businesses to create detailed journey maps that outline customer touchpoints, interactions, and experiences across various channels. The software offers a range of customizable te... Read more about Partenero

s.360 is an advanced insurance rating software designed to support insurance providers in calculating accurate and fair policy rates. The platform uses sophisticated algorithms to evaluate risk factors, analyze historical data, and generate customized insurance quotes. s.360’s flexibility allows insurers to set rating parameters, adjust pricing based on individual risk profiles, and stay competi... Read more about s.360

SimplicityKey Business Success App is an intuitive social media management software designed to help businesses streamline their online presence and engagement. The platform enables users to manage multiple social media accounts from a single dashboard, allowing them to schedule posts, monitor engagement, and respond to customer inquiries efficiently. With SimplicityKey’s analytics tools, users ... Read more about SimplicityKey Business Success App

User Vista is a sophisticated survey software designed to help businesses gather customer feedback and insights. By creating and distributing surveys, businesses can better understand customer preferences, satisfaction, and pain points. The software offers a variety of question types, including multiple-choice, Likert scales, and open-ended responses, making it easy to tailor surveys to meet speci... Read more about User Vista

ClientCues is a customer experience software platform designed to help businesses improve their interactions with clients and enhance customer satisfaction. The software provides tools for managing customer feedback, tracking service quality, and gaining insights into customer behavior, allowing businesses to create personalized experiences that foster long-term relationships. ClientCues includes ... Read more about ClientCues

Review Spreader is an innovative customer satisfaction software designed to help businesses measure and enhance customer experiences effectively. This platform enables organizations to collect feedback through surveys and reviews, providing valuable insights into customer satisfaction levels. With its user-friendly interface, businesses can easily create customized surveys, track responses, and an... Read more about Review Spreader

Informedy is an innovative customer experience software designed to help businesses understand and enhance their customer interactions. The platform provides powerful tools for gathering feedback, analyzing customer behavior, and measuring satisfaction, enabling organizations to make informed decisions that drive improvement. With Informedy, users can create customized surveys, polls, and feedback... Read more about Informedy

Genuyn is a cuttingedge customer experience software that helps businesses enhance their interactions with customers across various touchpoints. This platform provides tools for gathering customer feedback, analyzing behavior, and optimizing engagement strategies to improve overall satisfaction. With Genuyn, organizations can create surveys, polls, and feedback forms that allow customers to voice ... Read more about Genuyn

Flow CX is an advanced customer experience software designed to help businesses optimize interactions with customers across multiple touchpoints. By centralizing customer feedback, behavior data, and interaction history, Flow CX enables organizations to gain actionable insights and improve service delivery. The platform offers real-time monitoring tools that help businesses track customer sentimen... Read more about Flow CX

Krezzo is a cutting-edge customer experience software designed to help businesses optimize interactions with their customers at every touchpoint. The platform allows companies to gather feedback, track customer sentiment, and measure satisfaction through multiple channels, including surveys, social media, and direct communications. Krezzo’s AI-powered analytics tools provide actionable insights ... Read more about Krezzo

Guest Service is a customer experience software designed to help businesses enhance their customer service operations by providing real-time insights into customer satisfaction. It offers tools for collecting feedback, tracking service quality, and managing customer interactions. Guest Service allows users to monitor key performance indicators (KPIs) like response time, resolution rates, and custo... Read more about Guest Service

Resolution1 is a customer experience software solution that enables businesses to manage and improve their interactions with customers. The platform is designed to provide insights into customer feedback, track service issues, and facilitate resolutions across various communication channels. Resolution1 offers a centralized dashboard where businesses can view open cases, track customer complaints,... Read more about Resolution1

Emojise is an innovative customer experience software designed to help organizations enhance their interactions with customers across various channels. This platform provides tools for collecting feedback, analyzing customer sentiment, and improving service delivery based on real-time insights. With Emojise, businesses can create customizable surveys and polls to gather valuable feedback from cust... Read more about Emojise

TransMon is a quality assurance software for contact centers, designed to monitor, evaluate, and improve agent performance and customer service. With TransMon, contact centers can track key performance metrics, such as call quality, response times, and resolution rates, ensuring consistent service standards. The software includes tools for creating customized evaluation forms, recording calls, and... Read more about TransMon