Best Customer Experience Software for Small Businesses (Free & Paid)

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. JustCall integrates smoothly with popular CRM and Helpdesk tools, enhancing customer relationship management. It includes ... Read more about JustCall

Digital Air Strike is an innovative software solution focused on social media marketing and online reputation management, primarily for the automotive industry. Its main strength lies in enhancing customer engagement through various digital channels. The platform offers tools for managing and responding to online reviews, a critical feature for maintaining a positive public image. It also provides... Read more about Digital Air Strike

Perkville is an innovative customer loyalty software designed to help businesses increase customer retention and engagement through reward programs. The platform offers a comprehensive suite of features that enable organizations to create, manage, and analyze loyalty programs tailored to their specific needs. With its user-friendly interface, businesses can easily set up reward systems, track cust... Read more about Perkville

Sharpen is a versatile IVR (Interactive Voice Response) software designed to enhance customer service by automating call routing and interactions. The platform provides tools for creating customized call flows, allowing businesses to route calls to the appropriate departments or agents based on customer inputs. Sharpen's IVR system integrates with CRM platforms, enabling businesses to access calle... Read more about Sharpen

Aimtell is a powerful marketing automation software that helps businesses engage with their customers through targeted push notifications. The platform allows users to create personalized notification campaigns based on customer behavior, location, and interests, ensuring relevant and timely messaging. Aimtell integrates with websites and mobile apps, enabling businesses to send notifications to c... Read more about Aimtell

facelift is a versatile social media management software designed to help businesses manage, schedule, and analyze their social media activities across multiple platforms. The platform provides tools for creating and publishing posts, tracking social media performance, and engaging with followers, ensuring that businesses can maintain an active online presence. facelift’s real-time analytics too... Read more about facelift

ChurnZero is a powerful customer success software designed to help organizations reduce churn and enhance customer satisfaction. This comprehensive platform provides tools for monitoring customer health, tracking engagement, and identifying upsell opportunities. With ChurnZero, users can segment their customer base and tailor their strategies to meet specific needs, ensuring a personalized experie... Read more about ChurnZero

Quantum Metric is a powerful web analytics platform designed to help businesses optimize digital experiences by analyzing user behavior, engagement, and conversions. Quantum Metric’s realtime analytics provide insights into how users navigate websites and applications, identifying any friction points that could impact user experience. The software’s session replay feature allows businesses to ... Read more about Quantum Metric

Keatext is a predictive analytics software that uses advanced machine learning algorithms to help businesses uncover valuable insights from their data. By analyzing historical trends and patterns, Keatext predicts future outcomes, enabling businesses to make more informed decisions and plan for the future with confidence. The platform offers features for sentiment analysis, trend forecasting, and ... Read more about Keatext

Local Measure is a customer experience software designed to help businesses enhance customer engagement and improve the in-store or on-site experience. This software enables businesses to collect real-time feedback from customers via surveys, social media interactions, and other digital channels. With its easy-to-use dashboard, Local Measure provides actionable insights into customer satisfaction,... Read more about Local Measure

Squirro is an advanced artificial intelligence software designed to empower organizations with actionable insights derived from their data. This platform uses machine learning and natural language processing to analyze structured and unstructured data, providing businesses with valuable intelligence for decision-making. With Squirro, users can automate data extraction, identify trends, and generat... Read more about Squirro

Salesfloor is a dynamic sales enablement software designed to empower sales teams with the tools and resources they need to succeed. This comprehensive platform provides access to real-time product information, marketing materials, and training resources, ensuring that sales representatives are well-equipped to engage customers effectively. Salesfloor's intuitive interface facilitates seamless com... Read more about Salesfloor

Liberty Converse is a call center software solution designed to improve customer support and enhance communication. The platform offers a range of features for managing inbound and outbound calls, including automatic call routing, call queuing, and interactive voice response (IVR). Liberty Converse enables call centers to prioritize customer needs efficiently, ensuring that each call is handled pr... Read more about Liberty Converse

AvidCX is a comprehensive construction management software designed to improve collaboration, streamline workflows, and increase efficiency in construction projects. From project planning to execution, AvidCX provides a centralized platform where all stakeholders—contractors, project managers, architects, and clients—can communicate, share documents, and track progress in real time. The softwa... Read more about AvidCX

Pypestream is a cutting-edge artificial intelligence software that enables businesses to enhance customer engagement through automated conversations and messaging. This AI-driven platform integrates with various communication channels, such as SMS, email, web chat, and social media, to provide personalized, real-time interactions with customers. Pypestream utilizes natural language processing (NLP... Read more about Pypestream

Bitext is an advanced artificial intelligence software designed to help organizations analyze and process natural language data efficiently. The platform provides tools for text analysis, language processing, and machine learning, enabling businesses to extract valuable insights from unstructured data sources such as documents, social media, and customer feedback. Bitext’s user-friendly interfac... Read more about Bitext

Flybuy is a location intelligence software that enables businesses to leverage geospatial data for real-time customer engagement and operational optimization. The platform helps organizations enhance customer experiences by providing location-based services such as order pickup notifications, geofencing, and proximity marketing. Flybuy uses advanced GPS and beacon technology to track customer loca... Read more about Flybuy

Bright Pattern is a cloud-based contact center software, designed to improve customer interactions. It supports multiple communication channels like voice, text, chat, and social media, providing a unified platform for customer service. The software's AI-powered automation enhances efficiency by streamlining repetitive tasks and providing smart routing of customer inquiries. Bright Pattern also of... Read more about Bright Pattern

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity

NiceJob is a customer review and reputation management software crafted to help businesses boost their online presence and credibility through customer feedback. A standout feature of NiceJob is its automated review solicitation process, which encourages satisfied customers to leave reviews, enhancing the company's online reputation. The platform integrates with various review sites, ensuring broa... Read more about NiceJob

Broadly is a user-friendly software tool developed to enhance the online presence and reputation of small businesses. Its primary focus is on streamlining the process of gathering and managing online reviews, a key factor in attracting new customers. Broadly enables automated requests for customer feedback, making it easier to collect reviews across multiple platforms like Google and Facebook. The... Read more about Broadly

Faveo Helpdesk is a robust help desk software solution designed to streamline customer support operations and enhance service delivery. It offers a comprehensive suite of tools for ticket management, including automated ticket routing, prioritization, and tracking, ensuring that customer inquiries are addressed promptly and efficiently. Faveo Helpdesk's intuitive interface allows support teams to ... Read more about Faveo Helpdesk

Wigzo is an innovative marketing automation software designed to help businesses enhance their marketing efforts and engage customers effectively. This platform provides a comprehensive suite of tools for email marketing, social media management, and customer segmentation, allowing organizations to create targeted campaigns. With Wigzo, businesses can automate marketing workflows, ensuring timely ... Read more about Wigzo

Verloop is a sophisticated live chat software designed to enhance customer engagement and support across digital platforms. This platform offers a comprehensive suite of tools for managing realtime conversations, automating responses, and analyzing customer interactions. With its intuitive interface, businesses can easily integrate live chat functionality into their websites and applications, enab... Read more about Verloop

mobile-pocket is a customer experience software designed to improve the way businesses interact with their customers by providing a mobile-based loyalty and rewards platform. Through a customizable digital wallet, mobile-pocket enables businesses to engage their customers by offering digital loyalty cards, exclusive promotions, and personalized offers. The software helps businesses enhance their c... Read more about mobile-pocket