Twnel is a live chat software designed to enhance customer communication and support. It allows businesses to engage with customers in real-time, answering questions, providing assistance, and resolving issues quickly. Twnel's intuitive interface enables agents to manage multiple chat sessions simultaneously, ensuring that no customer inquiry goes unanswered. The platform supports chatbots for automated responses, allowing businesses to handle common queries outside of business hours. Twnel also integrates with various CRM tools, helping agents access customer histories and providing personalized support. In addition to live chat, the platform includes features like file sharing, allowing agents to send documents, images, or videos to assist customers. Twnel’s analytics capabilities provide valuable insights into customer satisfaction, response times, and agent performance, enabling businesses to improve their support processes. With its focus on real-time communication and streamlined workflows, Twnel helps businesses improve customer engagement, increase satisfaction, and boost loyalty.
Twnel
2013
United States
Email
Transfers/Routing
