SmartSolve Overview

SmartSolve is an advanced complaint management software designed to streamline the handling of customer complaints and feedback for organizations. This platform offers tools for tracking, managing, and resolving complaints efficiently. Users can log complaints, assign tasks, and monitor resolutions through an intuitive interface, enhancing accountability and transparency. SmartSolve provides reporting features that allow organizations to analyze complaint trends and identify areas for improvement. By implementing this software, businesses can enhance customer satisfaction, improve service quality, and foster a culture of continuous improvement.

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SmartSolve Screenshot & Video

Contact Details

  • Vendor Name IQVIA
  • Founded 2001
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Medical Device, Pharmaceuticals

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SmartSolve Features

  • Arrow Icon Shipping Management
  • Arrow Icon Order Management
  • Arrow Icon Multi-Location
  • Arrow Icon Document Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Demand Forecasting
  • Arrow Icon Purchase Order Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Accounting
  • Arrow Icon Warehouse Management
  • Arrow Icon Compliance Management
  • Arrow Icon Import/Export Management
  • Arrow Icon Returns Management
  • Arrow Icon Transportation Management
  • Arrow Icon Inventory Optimization
  • Arrow Icon Bills of Material
  • Arrow Icon Supplier Management
  • Arrow Icon Audit Management
  • Arrow Icon Barcode/Ticket Scanning
  • Arrow Icon Order Fulfillment
  • Arrow Icon Purchasing & Receiving
  • Arrow Icon Procurement Management
  • Arrow Icon Inventory Management
  • Arrow Icon Status Tracking
  • Arrow Icon Sourcing Management
  • Arrow Icon Logistics Management
  • Arrow Icon Customer Database
  • Arrow Icon User Management
  • Arrow Icon HIPAA Compliant
  • Arrow Icon Compliance Tracking
  • Arrow Icon Risk Assessment
  • Arrow Icon Environmental Compliance
  • Arrow Icon Policy Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon ISO Compliance
  • Arrow Icon Incident Management
  • Arrow Icon Risk Management
  • Arrow Icon OSHA Compliance
  • Arrow Icon Document Management
  • Arrow Icon Task Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Training Management
  • Arrow Icon Compliance Management
  • Arrow Icon FDA Compliance
  • Arrow Icon Audit Management
  • Arrow Icon Audit Trail
  • Arrow Icon Controls Audit
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Certification & Licensing
  • Arrow Icon Virtual Classroom
  • Arrow Icon Training Administration
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Course Management
  • Arrow Icon Built-in Course Authoring
  • Arrow Icon Social Learning
  • Arrow Icon Skills Tracking
  • Arrow Icon Synchronous Learning
  • Arrow Icon Learning Management
  • Arrow Icon SCORM Compliance
  • Arrow Icon Learning Paths/Tracks
  • Arrow Icon Tests/Assessments
  • Arrow Icon Self-Learning
  • Arrow Icon Mobile Learning
  • Arrow Icon Learner Portal
  • Arrow Icon Corporate/Business
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Asynchronous Learning
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Progress Tracking
  • Arrow Icon Blended Learning
  • Arrow Icon Built-in LMS
  • Arrow Icon Assessment Management
  • Arrow Icon eCommerce Management
  • Arrow Icon Academic/Education
  • Arrow Icon Gamification
  • Arrow Icon Content Management
  • Arrow Icon Skills Assessment
  • Arrow Icon Assignment Management
  • Arrow Icon Electronic Signature
  • Arrow Icon Version Control
  • Arrow Icon Search/Filter
  • Arrow Icon Approval Process Control
  • Arrow Icon Document Capture
  • Arrow Icon Commenting/Notes
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon File Sharing
  • Arrow Icon Audit Trail
  • Arrow Icon Compliance Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Activity Tracking
  • Arrow Icon File Recovery
  • Arrow Icon Archiving & Retention
  • Arrow Icon Offline Access
  • Arrow Icon Document Generation
  • Arrow Icon Drag & Drop
  • Arrow Icon Secure Data Storage
  • Arrow Icon Content Management
  • Arrow Icon Document Storage
  • Arrow Icon Forms Management
  • Arrow Icon Email Management
  • Arrow Icon Document Classification
  • Arrow Icon Document Review
  • Arrow Icon Tagging
  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Security Auditing
  • Arrow Icon Change Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Document Storage
  • Arrow Icon Real Time Reporting
  • Arrow Icon Incident Management
  • Arrow Icon Document Management
  • Arrow Icon Risk Assessment
  • Arrow Icon Audit Trail
  • Arrow Icon Activity Tracking
  • Arrow Icon Forms Management
  • Arrow Icon Risk Alerts
  • Arrow Icon Inspection Management
  • Arrow Icon Status Tracking
  • Arrow Icon Audit Planning
  • Arrow Icon Policy Management
  • Arrow Icon Issue Management
  • Arrow Icon Compliance Management
  • Arrow Icon Monitoring
  • Arrow Icon Risk Analysis
  • Arrow Icon Approval Workflow
  • Arrow Icon Training Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Change Planning
  • Arrow Icon Release Management
  • Arrow Icon Change Tracking
  • Arrow Icon Compliance Management
  • Arrow Icon Prioritization
  • Arrow Icon Audit Management
  • Arrow Icon Root Cause Analysis
  • Arrow Icon Change Management
  • Arrow Icon Incident Management
  • Arrow Icon Training Management
  • Arrow Icon Complaint Management
  • Arrow Icon Corrective and Preventive Actions (CAPA)
  • Arrow Icon Risk Management
  • Arrow Icon Compliance Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Quality Control
  • Arrow Icon Task Management
  • Arrow Icon Nonconformance Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Compliance Management
  • Arrow Icon CAPA
  • Arrow Icon Document Management
  • Arrow Icon Training Management
  • Arrow Icon Maintenance Management
  • Arrow Icon Quality Control
  • Arrow Icon ISO Standards Management
  • Arrow Icon Document Coding & Control
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Equipment Management
  • Arrow Icon Defect Tracking
  • Arrow Icon Version Control
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Change Management
  • Arrow Icon Audit Management
  • Arrow Icon Risk Management
  • Arrow Icon Workflow Management
  • Arrow Icon Task Management
  • Arrow Icon Complaint Management
  • Arrow Icon Supplier Quality Control
  • Arrow Icon Risk Scoring
  • Arrow Icon Audit Management
  • Arrow Icon Predictive Analytics
  • Arrow Icon Exceptions Management
  • Arrow Icon Mobile Access
  • Arrow Icon Business Process Control
  • Arrow Icon Legal Risk Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Operational Risk Management
  • Arrow Icon Compliance Management
  • Arrow Icon Corrective and Preventive Actions (CAPA)
  • Arrow Icon Internal Controls Management
  • Arrow Icon Risk Assessment
  • Arrow Icon IT Risk Management
  • Arrow Icon Reputational Risk Management
  • Arrow Icon Response Management
  • Arrow Icon Incident Management
  • Arrow Icon Audit Trail
  • Arrow Icon Risk Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Document Management
  • Arrow Icon Document Storage
  • Arrow Icon Risk Alerts
  • Arrow Icon Project Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Onboarding
  • Arrow Icon Risk Assessment
  • Arrow Icon Document Management
  • Arrow Icon Audit Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Compliance Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Contract/License Management
  • Arrow Icon Invoice Processing
  • Arrow Icon Transaction History
  • Arrow Icon Sourcing Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Offboarding
  • Arrow Icon Vendor Payment
  • Arrow Icon Procurement Management

SmartSolve Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

SmartSolve FAQs

SmartSolve is an advanced complaint management software designed to streamline the handling of customer complaints and feedback for organizations. This platform offers tools for tracking, managing, and resolving complaints efficiently. Users can log complaints, assign tasks, and monitor resolutions through an intuitive interface, enhancing accountability and transparency. SmartSolve provides reporting features that allow organizations to analyze complaint trends and identify areas for improvement. By implementing this software, businesses can enhance customer satisfaction, improve service quality, and foster a culture of continuous improvement.

  • No, SmartSolve does not offer a free version.

  • Yes, SmartSolve offers a free trial.

  • No, Credit Card details are not required for the SmartSolve trial.

  • SmartSolve supports the following payment frequencies:

    • One-Time Payment

  • No, SmartSolve does not offer an API.

  • SmartSolve offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base

  • SmartSolve offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • SmartSolve supports the following languages:
    • English

  • Following are the typical users of the SmartSolve:
    • Self-Employed , Small-Business , Midsize-Business

  • SmartSolve supports the following deployment:
    • Cloud Hosted

  • SmartSolve supports the following devices and operating systems:
    • Web-Based

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