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Smart IVR Overview

Smart IVR is an intelligent IVR (Interactive Voice Response) software designed to automate customer interactions and improve call management. The software allows businesses to create customizable IVR menus that guide callers to the right department or service based on their input. Smart IVR supports integration with CRM and telephony systems, ensuring that customer information is readily available to agents when needed. The software’s real-time reporting tools provide insights into call volume, call durations, and customer satisfaction, helping businesses optimize their call handling processes. With its advanced features like voice recognition and speech-to-text, Smart IVR improves the efficiency of customer service operations while reducing wait times and enhancing the overall customer experience.

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Smart IVR Screenshot & Video

Contact Details

  • Vendor Name Interactive Powers
  • Founded 2015
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, Spanish

Industries

Telecommunications

Smart IVR Features

  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

Smart IVR Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$39 Per Feature

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Smart IVR FAQs

Smart IVR is an intelligent IVR (Interactive Voice Response) software designed to automate customer interactions and improve call management. The software allows businesses to create customizable IVR menus that guide callers to the right department or service based on their input. Smart IVR supports integration with CRM and telephony systems, ensuring that customer information is readily available to agents when needed. The software’s real-time reporting tools provide insights into call volume, call durations, and customer satisfaction, helping businesses optimize their call handling processes. With its advanced features like voice recognition and speech-to-text, Smart IVR improves the efficiency of customer service operations while reducing wait times and enhancing the overall customer experience.

  • No, Smart IVR does not offer a free version.

  • Yes, Smart IVR offers a free trial.

  • No, Credit Card details are not required for the Smart IVR trial.

  • Smart IVR offers the following pricing plans & packages:

    Basic

    $39 Per Feature

  • Smart IVR supports the following payment frequencies:

    • Monthly Subscription

  • No, Smart IVR does not offer an API.

  • Smart IVR offers support with the following options:
    • Email , Phone , Chat

  • Smart IVR offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Smart IVR supports the following languages:
    • English , French , Spanish

  • Following are the typical users of the Smart IVR:
    • Self-Employed , Small-Business , Midsize-Business

  • Smart IVR supports the following deployment:
    • Cloud Hosted , On-Premise

  • Smart IVR supports the following devices and operating systems:
    • Web-Based , Linux