Reva is a customer satisfaction software that helps businesses measure, track, and improve their customer service performance. Through advanced survey tools and feedback collection mechanisms, Reva allows companies to capture customer sentiment across various touchpoints, including post-purchase, support interactions, and service engagements. Reva’s analytics tools provide valuable insights into customer satisfaction metrics, such as Net Promoter Score (NPS), customer effort score (CES), and customer satisfaction score (CSAT), helping businesses gauge the effectiveness of their service offerings. The platform also includes features for automating feedback requests, creating custom survey templates, and tracking response rates, ensuring that businesses collect high-quality feedback. By providing real-time reports and actionable insights, Reva helps organizations identify areas for improvement, optimize their customer service processes, and enhance the overall customer experience. Reva also allows businesses to track trends over time, enabling them to make data-driven decisions and take proactive measures to improve customer satisfaction and loyalty.
Reva
United States
24x7 Support
Marketing Automation
